How to delete your Wise account

About deleting your Wise account

Wise is a financial service. If you no longer wish to use the service, deleting your account is a smart way to reduce your digital footprint and keep your personal information out of unused systems.

Common reasons to delete your Wise profile:

• You want to close an account you created for a one-off purchase or trial.
• You want to reduce the number of companies holding your personal data.
• You want to stop receiving marketing emails and newsletters.

How to delete your Wise account

Follow these steps to close your account:

1. Log in to your Wise account and withdraw all balances to your bank account.
2. Navigate to your profile settings, select 'Close your account', and follow the prompts to complete the process.

Alternatively, you can email support@wise.com to request permanent deletion of your account and personal data.

What happens to your data

When you request the deletion of your account, you are exercising your right to be forgotten. While exact processes vary, typically the following happens:

• Your account profile, including your username and personal details, is removed from active systems.
• Associated activity, preferences, or history tied to your account may be permanently erased.
• Marketing subscriptions linked to your email address are deactivated.
• Some records may be retained for legal, security, or regulatory compliance purposes.

Please note that some records may still be retained for security, legal, or regulatory compliance purposes, as required by law.

Privacy considerations

Before you delete your account, take a moment to review your broader digital security:

• Review your other accounts that use the same email address or password.
• Check your email inbox afterwards and unsubscribe from any remaining mailing lists.
• Consider using an alias email address for future sign-ups to limit data exposure.
• Enable two-factor authentication on the accounts you decide to keep.

Frequently Asked Questions

Is deleting my Wise account permanent?

Yes, once the request is processed, your account and associated personal data are typically removed from the service's active systems permanently.

Can I recover my account later?

Usually not. Deleting your account is generally irreversible, so if you return you would need to create a new profile from scratch.

What is the difference between deactivating and deleting my Wise account?

Deactivating temporarily disables your profile while keeping your data stored on the company's servers, and you can usually reactivate it at any time. Deleting permanently removes your account and asks the service to erase your personal data, which is the better choice if you want your information gone for good.

How long does the deletion process take?

Most companies respond to account deletion and data removal requests within 30 days, in line with standard GDPR and CCPA timelines.

Who can I contact if I need help with my Wise deletion request?

Reach out to the service's support or privacy team through their official help centre or contact page, and keep a copy of your deletion request for your records.