How to delete your Shipable account

About deleting your Shipable account

Shipable operates as a specialized CI/CD and developer automation platform designed to streamline deployment pipelines and container management. By connecting directly to source control providers like GitHub or GitLab, Shipable monitors repositories to trigger automated builds and deployment cycles. Users often store sensitive API keys, cloud provider credentials, and environment-specific configuration files within the Shipable interface to facilitate these integrations.

Deciding to delete your Shipable account is a common step for developers moving to alternative platforms like CircleCI, Jenkins, or GitHub Actions, or for teams sunsetting a legacy product. Because Shipable requires deep read/write access to your version control systems to function, a thorough account cleanup is necessary to ensure no dangling permissions remain. Reasons for deletion include:

• Terminating a project that no longer requires active deployment pipelines.
• Reducing your attack surface by removing stored cloud secrets and environment variables.
• Consolidating CI/CD tooling to a single platform for better security governance.
• Cleaning up orphan repositories that are no longer actively maintained.

What happens to your data

When you trigger a deletion request on Shipable, the platform initiates a removal process for your account-linked metadata. It is important to note that while Shipable removes access to your deployment logs and build artifacts, your original source code remains on your version control provider. Types of data handled by Shipable include:

• Build logs and deployment history.
• Linked cloud provider credentials (AWS, GCP, Azure).
• Environment variables and secret keys used for CI/CD.
• User profile information and organization association data.

While Shipable typically purges your active project metadata, they may retain system logs for a specific period to comply with audit requirements or prevent fraudulent activity. You should always manually rotate any sensitive keys that were once stored in Shipable settings before proceeding with account deletion.

Privacy considerations

Shipable integrates directly with your core infrastructure, meaning it effectively acts as a bridge between your code and your production cloud environments. Maintaining this access carries inherent risks if the account is left dormant.

• Audit your OAuth permissions: After deleting your Shipable account, visit your GitHub or GitLab application settings to revoke Shipable's access permissions.
• Rotate your secrets: If you stored production database passwords or API keys in Shipable, consider them compromised or at least 'exposed' and generate new ones immediately.
• Data residuals: Check if your cloud providers (like AWS) still have IAM users or roles created by Shipable that need to be manually deleted.

Frequently Asked Questions

Do I need to delete my projects before the Shipable account?

Yes, Shipable requires that you delete all associated projects via the dashboard before the primary account deletion button becomes active.

Will my GitHub code be deleted when I close my Shipable account?

No, Shipable does not store your actual source code; it only interacts with it. Your code remains safe on your repository hosting provider.

Does Shipable delete my cloud environment variables?

Shipable deletes the references to these variables, but you should verify in your own cloud provider’s dashboard that no residual IAM roles or service accounts remain.

Can I recover my Shipable account after deletion?

Account deletion on Shipable is generally irreversible. Once the data is purged from their servers, you would need to set up a new account from scratch.

How long does it take for Shipable to remove my data?

While the interface deletes your project views immediately, database-level propagation may take up to 30 days depending on their internal backup rotation policies.

What happens to my team members if I delete the organization account?

Deleting the main organization account will revoke access for all members and disable all active pipelines immediately.