How to delete your Sendy account

About deleting your Sendy account

Sendy is a self-hosted email newsletter application that runs on Amazon Simple Email Service (SES). Unlike traditional SaaS email marketing platforms that charge monthly fees, Sendy stores your subscriber lists, campaign performance metrics, and email templates on your own server instance. Because Sendy is deeply integrated with Amazon SES, the data you process—including recipient email addresses, open rates, and click-through data—is managed through your own AWS infrastructure.

Users may choose to delete their Sendy account for several reasons related to their business operations. You might be transitioning to a different email marketing provider, sunsetting a project that no longer requires bulk mailing capabilities, or simply looking to minimize your digital footprint by cleaning up unused software installations. Deleting your Sendy account ensures that you no longer have an active bridge between your marketing dashboard and your Amazon SES credentials, effectively severing the link to your subscriber data.

• Streamline your business digital infrastructure by removing inactive software.
• Reduce security risks by eliminating access points to your Amazon SES keys.
• Clear out legacy subscriber lists that are no longer being actively managed.
• Comply with data minimization principles for your business operations.

What happens to your data

When you initiate the deletion of your Sendy account, you are essentially requesting the removal of your administrative access to the platform's backend and any associated cloud-hosted metadata. Because Sendy is a self-hosted application, much of your data resides in your own MySQL database. When you contact Sendy support to request an account deletion, they remove your account license record and associated registration details from their internal billing system. It is important to note that deleting the Sendy account record does not automatically wipe the database on your server.

• Subscriber lists: Stored in your MySQL database; you must manually delete these files.
• Amazon SES API credentials: These are stored in your Sendy config file and remain in your server environment until you delete them.
• Campaign reports: Open and click data stored in your local server instance.
• Account license: The registration record held by Sendy for your specific domain.

Privacy considerations

Using Sendy gives you more control over your privacy than typical third-party platforms, as you own the server instance. However, you are still responsible for the data privacy of your subscribers. When you decide to deactivate or delete your account, ensure you have exported any critical data for compliance purposes first.

• Regularly purge inactive subscriber lists to minimize the impact of a potential breach.
• Always delete your Amazon SES credentials from your Sendy installation if you are decommissioning the service.
• Secure your database files to ensure that historical newsletter data is not accessible to unauthorized users.
• Audit your server logs to ensure no cached subscriber information persists after you have closed your Sendy account.

Frequently Asked Questions

Does deleting my Sendy account automatically wipe my subscriber lists?

No, because Sendy is self-hosted, you must manually delete the database tables on your server to ensure your subscriber lists are permanently erased.

Will Sendy support delete my AWS account data?

No, Sendy support only manages your license and account record; they do not have access to your private Amazon AWS or SES account to delete data stored there.

How do I verify that my Sendy account has been deleted?

You will receive confirmation from the Sendy support team once they have processed the deletion request for your license and account record.

Is my campaign history saved after account deletion?

If you delete the account record, Sendy no longer tracks your activity, but the raw data remains on your server unless you clear your database and delete your installation files.

Can I recover my Sendy account after deletion?

Once the account record is deleted by the support team, you would need to purchase a new license to use the service again, as the original account data is removed from their system.

Should I back up my data before requesting account deletion?

Yes, always export your subscriber lists and campaign reports before contacting support to ensure you do not lose valuable business data permanently.