How to delete your Sendo account

About deleting your Sendo account

Sendo is one of Vietnam's leading e-commerce platforms, connecting millions of consumers with small-to-medium enterprise sellers across a vast array of product categories. Unlike global retailers, Sendo is deeply integrated into the local Vietnamese logistics and digital payment ecosystem, meaning your account contains not only your purchase history but also links to local payment gateways, delivery addresses, and mobile verification numbers.

Users may seek to delete their Sendo account for several reasons specific to the platform's operation. Perhaps you have transitioned away from the Sendo loyalty program, or you are concerned about the volume of marketing notifications and SMS promotions that Sendo sends to drive seasonal sales. Additionally, if you are no longer using the platform to purchase goods from local vendors, closing the account is a prudent step to prevent unauthorized access to your saved personal details.

• Decluttering your digital footprint from Vietnamese e-commerce databases.
• Reducing targeted SMS and email marketing campaigns specific to Sendo sales events.
• Protecting sensitive delivery address information and local payment method history.

What happens to your data

When you request the deletion of your Sendo account, the platform typically initiates a process to deactivate your profile and restrict access to your history. However, it is essential to understand that Sendo may retain certain transactional records to comply with Vietnamese accounting and tax regulations. This means that while your login credentials and personal profile are obscured or deleted, the financial records of your specific purchases remain on their internal servers for the duration required by law.

Data processed and potentially retained by Sendo includes:

• Full name and registered mobile phone number.
• Delivery address history and geo-location data used for shipping.
• Transaction logs, including payment method types and order dates.
• Communication logs between you and the Sendo support or vendor teams.

Privacy considerations

Using a massive marketplace like Sendo involves significant data sharing. Sendo interacts with third-party logistics providers and numerous independent merchants, meaning your contact information is often shared to facilitate order fulfillment. Privacy-conscious users should be aware that Sendo utilizes tracking cookies and mobile advertising IDs to tailor its 'Flash Sale' notifications and interface updates.

• Always review your privacy settings in the Sendo mobile app before requesting deletion.
• Unlink your social media accounts, such as Facebook or Google, from your Sendo profile settings.
• Opt out of personalized marketing preferences in the notification settings before submitting your deletion request.

Frequently Asked Questions

Can I delete my Sendo account through the mobile app?

No, Sendo does not currently feature a direct 'Delete Account' button within the user settings menu of the app. You must email their customer support team to request manual deletion.

Do I need to verify my identity to delete my Sendo account?

Yes, to prevent unauthorized account closure, Sendo requires you to provide verification of account ownership, such as confirming your registered email address or the mobile number associated with the account.

Does deleting my Sendo account also remove my purchase history?

While your personal profile is removed, Sendo is legally required to maintain records of commercial transactions for tax auditing purposes, so your order history data may be retained in an anonymized or archived format.

Will I still receive marketing SMS after deleting my Sendo account?

Once your account is successfully processed and deleted by the support team, you should stop receiving marketing communications; however, if they persist, you should forward the sender's details to the National Cyber Security Center in Vietnam.

How long does it take for Sendo to process my deletion request?

Processing times vary, but typically it takes several business days as the support team verifies the account details before purging your profile from their active database.

Can I restore my Sendo account after it has been deleted?

No, the deletion of your Sendo account is considered permanent. If you decide to shop on Sendo again in the future, you will need to create an entirely new account.