How to delete your RTVE Play account

About deleting your RTVE Play account

RTVE Play is the digital on-demand streaming service provided by Radio Televisión Española (RTVE), the Spanish public broadcaster. It offers a wide variety of content, including live television, historical archives, original series, and documentaries. By creating an account, users can save favorite programs, resume viewing progress, and receive personalized content recommendations based on their interaction with the platform.

While RTVE Play provides valuable access to Spanish culture and media, users may seek to delete their accounts for several specific reasons. You might want to remove your account if you are concerned about the data profiles built through your viewing history, if you no longer wish for the broadcaster to track your habitual consumption patterns, or if you simply want to minimize your digital footprint on Spanish media platforms. Deleting your account ensures that your personalized "My List" and viewing recommendations are purged from their databases.

Reasons to remove your RTVE account:

• Elimination of personalized viewing history and content preferences.
• Removal of your associated email address from RTVE’s user database.
• Opting out of future content-related communication or newsletters.
• Reducing the data available for potential audience analytics and behavioral tracking.

What happens to your data

When you request the deletion of your RTVE Play account, the platform is required to process your personal data in accordance with the GDPR and Spanish data protection laws. Upon the successful deletion of your account, RTVE generally removes information associated with your user profile, including your login credentials, saved preferences, and specific progress markers for series or movies.

However, it is important to note that while your profile data is removed, RTVE may retain some aggregate, anonymized data for internal statistical purposes, such as understanding general viewership trends. Furthermore, if you have interacted with other services under the RTVE umbrella, you may need to check if your account is linked to a broader SSO (Single Sign-On) system.

Types of data collected by RTVE Play:

• Account registration details (email and password).
• Technical device identifiers and IP addresses for content licensing.
• Viewing history and watch-time metrics.
• User interaction data with the interface, such as searches and favorites.

Privacy considerations

Using a state-owned media service like RTVE Play involves specific privacy considerations. Unlike private streaming giants, RTVE operates as a public broadcaster, which means data processing is tied to its role in delivering public service media. Nonetheless, tracking cookies and pixel tags may be utilized to monitor how content is consumed across different devices, which can be linked back to your profile if you are logged in.

Tips for better privacy:

• Avoid using social media logins to access RTVE Play to prevent cross-platform tracking.
• Periodically clear your browser cookies and cache after streaming sessions.
• Use a privacy-focused browser to block trackers that may monitor your navigation between RTVE Play and third-party advertising partners.

Frequently Asked Questions

Does deleting my RTVE Play account stop tracking?

Deleting your account stops the association of your activities with your profile, but you should also clear your browser cookies to prevent session-based tracking.

Will I lose access to other RTVE services?

If your RTVE Play account is linked to a centralized RTVE user identity, deleting it might affect your access to other specific, account-required portals within the broadcaster's ecosystem.

How long does it take for data to be removed?

While the deletion request is processed immediately in the interface, full removal from backup systems may take up to 30 days depending on RTVE’s server maintenance cycles.

Can I recover my watch history if I delete my account?

No, deleting your account is a permanent action, and your watch history and saved favorites cannot be recovered once the account is closed.

Is there an email address I can use for data deletion requests?

Yes, if the internal account management section does not work, you can contact the RTVE data protection officer through the official privacy policy contact details found on the RTVE website.

Does RTVE share my data with third parties?

RTVE may share technical logs with third-party analytical service providers to ensure the platform works correctly, but these are typically anonymized.