How to delete your Rollbar account

About deleting your Rollbar account

Rollbar is an automated error monitoring and debugging platform that provides real-time visibility into software exceptions and crashes. By integrating SDKs into their applications, developers push sensitive stack traces, request parameters, and user-context metadata to Rollbar’s servers to identify and fix code defects faster.

Users may choose to delete their Rollbar account if they are migrating to a self-hosted monitoring solution, closing down a legacy project, or strictly adhering to data minimization policies. Removing an account ensures that historical error telemetry—which can occasionally contain sensitive debug information—is no longer accessible through the Rollbar dashboard.

Key reasons to consider deletion include:

• Migrating to a different observability platform like Sentry or New Relic.
• Eliminating the risk of storing accidental PII (Personally Identifiable Information) in stack traces.
• Reducing the attack surface of your development infrastructure by minimizing third-party data dependencies.
• Closing inactive accounts associated with deprecated software products.

What happens to your data

When you trigger the account deletion process in Rollbar, your user profile and associated project configurations are marked for removal. Rollbar generally purges project error data, occurrence logs, and customized notification settings associated with your account. However, users should be aware of the following data retention nuances:

• Project Telemetry: All captured error occurrences and stack trace logs are typically deleted from the production database.
• Backups: Like many enterprise SaaS providers, Rollbar may retain data in system backups for a limited period for disaster recovery purposes before final overwriting.
• Metadata: Aggregated, non-identifiable usage statistics may be retained for internal service metrics.
• User Identity: Email addresses, login tokens, and payment history are stripped from the active production environment.

Privacy considerations

Rollbar’s primary function involves parsing incoming errors, which developers must configure to avoid passing sensitive data. Privacy concerns often arise because developers may unintentionally send API keys, session tokens, or user emails inside error payloads. Deleting the account effectively closes access to this aggregated sensitive data.

Privacy tips for Rollbar users:

• Configure Data Scrubbing: Use Rollbar’s built-in sensitive data masking rules to redact fields like credit card numbers or passwords before they leave your servers.
• Audit Integration Permissions: Review which applications have API access to push data into your Rollbar project before deleting.
• Data Export: Prior to deletion, export your error report summaries if you need to retain compliance documentation for audits.

Frequently Asked Questions

Will deleting my Rollbar account stop my app from sending data?

No. You must also remove or disable the Rollbar SDK within your application code, or your server will continue attempting to send error payloads to an inactive endpoint.

Can I recover my project data after account deletion?

Once the deletion process is finalized in the Account Settings, Rollbar typically marks data for permanent removal, and it is usually not recoverable.

Does Rollbar keep my credit card info after I delete my account?

Rollbar utilizes secure third-party payment processors. While your billing profile within Rollbar is removed, the payment provider may retain transaction records as required by financial regulations.

Will my team members lose access to the project when I delete my account?

If you are the primary account owner, deleting the account will often terminate access for the entire organization attached to that subscription plan.

Is there a grace period before my Rollbar data is permanently wiped?

Rollbar follows standard industry practices where deletion requests are processed promptly, but actual data removal from distributed backups may take up to 30 days.

How do I ensure no PII is left behind in my logs?

Beyond deleting your account, ensure you utilize Rollbar’s data scrubbing features to scrub specific fields from your error payloads before the data even reaches Rollbar.