How to delete your Qore account

About deleting your Qore account

Qore functions as a sophisticated Banking-as-a-Service (BaaS) infrastructure, enabling businesses to integrate banking, payment, and financial compliance services directly into their operations. Because Qore handles sensitive financial transactions, credit reporting, and complex ledgering, the account deletion process is not automated and requires manual intervention to ensure all regulatory obligations are satisfied.

Businesses typically seek to delete their Qore accounts for reasons tied to the platform's intensive operational requirements, such as:

• Restructuring financial workflows away from Qore's specific API architecture.
• Consolidating banking infrastructure due to a merger or acquisition.
• Dissolving the legal business entity that was originally verified on the platform.
• Migrating sensitive transaction history to an in-house or alternative cloud-based financial system.

What happens to your data

When you request the deletion of a Qore account, the platform triggers a formal offboarding protocol. While you can request the erasure of personal identifiers, Qore is legally mandated by financial regulations to retain specific records for anti-money laundering (AML) and know-your-customer (KYC) audits. Data typically retained includes:

• Historical transaction logs and audit trails.
• Legal documents provided during the initial onboarding and entity verification process.
• Tax filing and regulatory reporting data.

Types of data Qore collects and stores during your usage include:

• Tax identification numbers and business registration certificates.
• API keys and integration metadata.
• Beneficiary account details and clearing house information.
• Comprehensive ledger and transaction history logs.

Privacy considerations

Qore operates with a focus on institutional data, but the collection of merchant-level information necessitates high-security vigilance. As a B2B platform, Qore integrates deeply with your other software stacks, meaning data tracking is highly granular.

To ensure your privacy, consider these steps:

• Purge all integration endpoints and revoke API access credentials before submitting your deletion request.
• Request a comprehensive data export or audit log of your transaction history for your internal records before the account is finalized.
• Audit your third-party integrations to ensure no persistent webhook connections to Qore remain active.

Frequently Asked Questions

Can I automate my Qore account deletion?

No, because Qore is a B2B banking platform, it requires human verification of your business identity to ensure that the request comes from an authorized signatory.

Will deleting my Qore account remove all my transaction history?

Qore must comply with financial record-keeping laws; therefore, while your account will be closed, the underlying transaction records will likely be archived to meet regulatory retention requirements.

How long does it take to finalize a Qore account closure?

Due to the verification protocols involved in B2B banking, the closure process can take several business days depending on the complexity of your account's financial history.

Do I need to contact my bank separately if I close my Qore account?

Yes, if you have linked specific external clearing accounts, you should notify those institutions to sever the electronic data interchange (EDI) links associated with your Qore integration.

What happens to my API keys upon account deletion?

Once your deletion request is processed by your account manager, all associated API keys and authentication tokens are revoked to prevent unauthorized access to your closed financial environment.

Can I re-open my Qore account after it has been deleted?

No, deleting a Qore account is generally a permanent action that requires a full re-onboarding process and new business verification if you decide to return to the platform.