How to delete your Pollen account

About deleting your Pollen account

Pollen functioned as a decentralized wireless network project, incentivizing users to deploy hardware nodes to provide connectivity. By participating, users shared granular location data, device identifiers, and network performance metrics that were intrinsically linked to their physical movements and home locations. Deleting your Pollen account is a critical step in reclaiming your digital footprint now that the project has transitioned away from its original operational model.

Users often seek to delete their accounts for the following reasons:

• Elimination of location history tracking associated with node deployment.
• Removal of sensitive wallet addresses used for token rewards.
• Ensuring that contact information provided during the hardware onboarding process is purged from defunct databases.
• Reducing the risk of future data breaches targeting inactive crypto-project user lists.

What happens to your data

When you request the deletion of your Pollen data, you are asking the entity to remove the records linked to your specific network participation. Pollen traditionally collected several categories of data points that remain in their logs unless explicitly requested for removal:

• GPS coordinate data related to node coverage areas.
• MAC addresses and hardware identification numbers for deployed equipment.
• Account credentials including email addresses used for the Pollen dashboard.
• Transactional history tied to reward payouts or token distributions.

While the service is deadpooled, the company may still maintain backup archives for legal or tax compliance. By sending a formal request, you trigger the protocol for identifying and isolating your records from these secondary storage systems, effectively minimizing the scope of your exposure.

Privacy considerations

Pollen’s unique model required a high level of physical transparency, as the service relied on pinpointing user locations to build a network map. This architecture created specific privacy risks that persist even after the service stops functioning. To protect your digital security, consider the following:

• Verify that your connected crypto-wallet is disconnected from any associated hardware dashboards.
• Request written confirmation from Pollen support that your data has been purged from their primary and backup databases.
• Be wary of phishing emails that may use the Pollen brand to target former users now that the company is inactive.

Frequently Asked Questions

Is it necessary to delete my Pollen account if the service is deadpooled?

Yes. Even if the service is no longer operational, your PII, wallet addresses, and location history remain in their legacy databases, which remain a target for hackers.

Can I simply uninstall the Pollen app to delete my data?

No. Uninstalling the app only removes the interface from your device; it does not trigger the deletion of the data stored on Pollen's servers.

What should I include in my deletion request email?

Include the email address associated with your Pollen account, your username if applicable, and a clear, concise statement requesting the permanent erasure of all personal data held by the company.

How long does it take for Pollen to confirm data deletion?

As the service is currently inactive, response times may be slower than expected. We recommend following up if you do not receive a confirmation within 30 days.

Will my crypto-wallet be affected by deleting my Pollen account?

Deleting your account removes the link between your personal data and the wallet address, but it will not affect the assets held within your own private wallet. Always ensure you have your seed phrase backed up securely before initiating any account processes.

Does deleting my account remove my history from the blockchain?

No. Any transactions recorded on a public blockchain are immutable; however, deleting your Pollen account removes the off-chain mapping of your identity to those transactions.