How to delete your Plugin OngKosKirim account

About deleting your Plugin OngKosKirim account

Plugin OngKosKirim is a specialized WooCommerce plugin developed by Tonjoo that enables e-commerce store owners to calculate shipping costs automatically using various Indonesian courier services. By integrating directly with courier APIs like JNE, TIKI, and POS, the plugin manages sensitive logistics data and store configurations. Users often decide to delete their accounts when migrating their e-commerce infrastructure, rebranding, or moving away from the WooCommerce ecosystem entirely to different platform architectures.

Deleting your account is essential if you no longer manage the store associated with the plugin, as keeping the account active may leave your store's configuration or logistics credentials vulnerable. Key reasons for deletion include:

• Migrating your store to a platform that does not support the OngKosKirim integration.
• Reducing your digital footprint by removing business data linked to Tonjoo's servers.
• Ensuring that your API keys for courier services are no longer associated with active Tonjoo plugin installations.

What happens to your data

When you request the removal of your Plugin OngKosKirim account, Tonjoo typically triggers a manual process to purge your records from their central management database. Because this service acts as a bridge between your WooCommerce store and third-party logistics providers, the data managed often includes:

• Store domain information and API integration credentials.
• Logged shipping request history which may contain localized store performance data.
• Registered user contact information used for plugin licensing and support communication.

While Tonjoo will remove your identifiable account information, they may retain aggregate logs for internal debugging and plugin maintenance purposes, provided such data is anonymized. It is vital to confirm with their support team whether your specific API keys stored for shipping providers are immediately revoked upon your deletion request.

Privacy considerations

Using a third-party shipping plugin introduces specific privacy dynamics, as your shipping calculations rely on continuous communication with courier APIs. Plugin OngKosKirim acts as an intermediary, meaning your customer shipping data passes through their architecture to reach the carrier.

• Audit your WooCommerce dashboard for any cached shipping logs after requesting account deletion.
• Revoke any specific API keys you provided to Tonjoo or the courier services that were configured through the plugin.
• Ensure that you have manually deleted any residual plugin configuration files from your WordPress database if the account removal does not trigger an automated site-wide wipe.

Frequently Asked Questions

Does deleting my Plugin OngKosKirim account stop shipping calculations on my site?

Yes, once your account is removed and the plugin is deactivated, the communication link between your store and the courier APIs provided by Tonjoo will cease, causing shipping cost calculations to fail.

How long does Tonjoo take to process the data deletion?

As the process requires manual intervention by the support team, you should expect a response time of 3 to 7 business days to confirm your data removal.

Should I uninstall the plugin before requesting account deletion?

Yes, we recommend deleting the plugin files from your WordPress installation before or immediately after your account deletion request is processed to prevent any lingering data storage.

Will my customers' addresses be deleted if I delete the account?

Your customers' data is primarily stored on your own WooCommerce database, not on Tonjoo's servers. Plugin OngKosKirim processes these addresses, but the primary record remains with you; please ensure your own site complies with local privacy laws regarding this data.

Is there an automated 'delete account' button in the plugin dashboard?

Currently, there is no self-service 'delete account' button within the Plugin OngKosKirim dashboard. You must initiate the request via email to Tonjoo support.