How to delete your Platform.sh account

About deleting your Platform.sh account

Platform.sh is a Platform-as-a-Service (PaaS) provider that automates the deployment, scaling, and management of web applications through a unique git-driven workflow. By mirroring production environments in containers, it allows developers to build complex stacks involving databases like MySQL, PostgreSQL, or search engines like Elasticsearch. Because Platform.sh handles sensitive source code, environment variables, and persistent production data, account management requires strict adherence to their operational protocols.

Users often choose to delete their Platform.sh accounts due to project migrations, the conclusion of a development contract, or strict data sovereignty requirements. Because the service is integrated into your deployment pipeline, deleting an account has significant operational consequences, including the permanent loss of live production environments, persistent storage volumes, and automated backups.

• Deleting projects will immediately stop all billing cycles associated with your account.
• Account closure removes your access to the Platform.sh Web Console and API.
• Ensure all persistent data, such as database dumps or user-uploaded assets, are exported before requesting closure.

What happens to your data

When you request account deletion from Platform.sh, the platform initiates a scrubbing process for the data associated with your identity. Platform.sh collects a variety of data points, including SSH keys, git history, application logs, and billing information. While the deletion request mandates the removal of your personal profile, the service may retain certain records for regulatory compliance.

• Git commit logs and deployment metadata linked to specific projects.
• Billing and tax documentation mandated by financial regulations.
• Server access logs for security auditing purposes.
• Backups, which are typically purged on a rolling cycle once the primary production data is destroyed.

Privacy considerations

Platform.sh processes data under strict privacy agreements, especially for enterprise clients. However, the nature of their logging—which includes infrastructure-level performance metrics—means that your activity within the console and on your deployed instances is captured to optimize service delivery. Users concerned with data footprints should be aware of the following:

• Platform.sh logs interactions with the CLI and console, which may include your IP address and access timestamps.
• Integration with third-party Git providers (GitHub, GitLab, Bitbucket) means your account is tied to external authentication tokens.
• If you use Platform.sh for high-traffic apps, session data and application performance monitoring (APM) logs may contain sensitive end-user information that you are responsible for scrubbing.

Frequently Asked Questions

Will deleting my Platform.sh account delete my production database?

Yes, if the database is hosted within the Platform.sh environment, it will be destroyed along with the project. You must perform an export before submitting your request.

Can I recover my data after the Platform.sh support team deletes my account?

No, once the account closure is finalized and the project containers are purged from the underlying infrastructure, the data is unrecoverable.

Do I need to delete my git repositories on GitHub to close my Platform.sh account?

No, Platform.sh only controls the deployed version of your code. Your external repository remains intact, but the automated deployment webhooks will cease to function.

Does Platform.sh keep backups of my data after I cancel my subscription?

Backups are usually tied to the project lifecycle; once you initiate project deletion or account termination, these backups enter an automated deletion queue as per their data retention policy.

Is there a specific email address to contact for GDPR data deletion requests?

Yes, Platform.sh typically requires users to contact their support team via the console or their dedicated privacy contact to initiate a formal 'right to be forgotten' request.

How long does it take for Platform.sh to finalize the account deletion?

While you can delete projects immediately through the console, the final account closure and removal of your personal identity records usually take several business days to process after you contact support.