How to delete your Peloton account

About deleting your Peloton account

Peloton is a global fitness platform that connects users through live and on-demand classes for cycling, running, yoga, and strength training. By integrating high-end hardware like the Peloton Bike or Tread with a subscription-based software service, the company aggregates a significant amount of highly personal health and performance metrics.

Users may choose to delete their accounts for various reasons, such as moving away from the platform's ecosystem, privacy concerns regarding health data, or a desire to scrub historical workout performance logs. Deleting your account is the only way to ensure your biometric trends and engagement data are no longer associated with your identity.

Key reasons to consider account deletion include:

• Removing historical biometric data and heart rate zone information.
• Ensuring your linked social media and third-party fitness app integrations are severed.
• Discontinuing the collection of movement patterns and class engagement metrics.
• Closing your access to the Peloton community and leaderboard features.

What happens to your data

When you request account deletion, Peloton initiates the removal of your personal profile, including your public username, leaderboard stats, and profile image. However, Peloton may retain certain transaction records for financial auditing or legal compliance purposes, and aggregate, anonymized data may persist for internal product improvement.

Peloton collects extensive data points during your subscription period, including:

• Biometric data such as height, weight, and age.
• Performance metrics like cadence, resistance, and output power.
• Location data related to your hardware's network connection.
• Device usage statistics and hardware-specific serial numbers.
• Interactions with the Peloton community through the leaderboard and social features.

Privacy considerations

Using Peloton involves sharing intimate health metrics, which carries inherent privacy implications. Peloton uses this data not only to calculate your personal fitness progress but also to facilitate social connectivity and, in some cases, personalized marketing. Protecting your digital footprint requires being proactive about what information you authorize the service to hold.

Consider these privacy tips while using the platform:

• Periodically review your 'Privacy Settings' within the Peloton app to limit visibility of your workout history to followers.
• Revoke access for third-party integrations like Strava if you no longer wish to sync your health data.
• Request a data export before deletion if you wish to keep a copy of your performance history.
• Disable location tracking permissions in your app settings where possible.

Frequently Asked Questions

Will deleting my account automatically cancel my subscription?

No, you must manually cancel your active subscription through your account settings or your app store provider before requesting the deletion of your account to avoid future billing cycles.

Does deleting my account remove my data from the leaderboard?

Yes, once the account deletion process is finalized, your profile, past class participation, and all associated leaderboard rankings will be removed from the platform.

Can I recover my workout history after deletion?

No, account deletion is generally considered permanent. Peloton does not typically maintain a 'soft delete' period that allows users to restore their performance history once the account is wiped.

Does Peloton keep my payment information after I delete my account?

Peloton generally removes your active payment methods from your profile, but they may store transaction records as required by financial regulations and tax laws.

What if I have a Peloton Bike but do not have an active subscription?

You can still delete your Peloton account, which will disassociate your user profile from the hardware, effectively resetting the device to a state where it is no longer linked to your personal data.

Can I request my data instead of deleting it?

Yes, Peloton provides mechanisms for users to request an export of their data, which is recommended before proceeding with a permanent account deletion.