How to delete your Omnipack account

About deleting your Omnipack account

Omnipack is a specialized Polish logistics and fulfillment partner designed to help e-commerce brands scale their operations through automated warehousing, picking, packing, and shipping services. As an Omnipack client, you grant the platform deep access to your sales channels, inventory databases, and customer shipping information to streamline logistics workflows.

Businesses often choose to delete their Omnipack accounts when migrating to an in-house logistics model, switching to a different 3PL provider, or ceasing e-commerce operations entirely. Deleting your account is a critical security step for any business owner looking to protect sensitive supply chain data.

Key reasons to delete your Omnipack profile:

• Migration to internal fulfillment systems or a different warehouse partner.
• Cessation of e-commerce business operations or brand liquidation.
• Need to purge legacy shipping data to comply with internal privacy audits.
• Minimizing the attack surface by reducing the number of third-party platforms holding your sensitive logistics information.

What happens to your data

When you request account deletion from Omnipack, the process involves the permanent removal of your administrative portal access and the disconnection of your integrated sales channels like Shopify, Allegro, or Amazon. Omnipack must reconcile your final inventory levels before purging your account.

Data types collected by Omnipack:

• API credentials and authentication tokens for your e-commerce storefronts.
• Customer contact details, including shipping addresses and order histories.
• Warehouse inventory logs and stock movement history.
• Billing information, including VAT numbers and bank account details for shipping services.

Note that while Omnipack will remove your identifiable account data, they are often legally obligated to retain certain transactional and tax-related documents for a period required by Polish commercial law. Your historical shipping manifests and invoices for fulfillment services may remain in their archived tax records even after the main profile is deactivated.

Privacy considerations

Using a fulfillment service like Omnipack involves sharing highly sensitive operational data. Because Omnipack integrates directly with your storefronts, it acts as a primary processor for your end-customers' personal information. If you stop using their services, it is vital to revoke API access tokens immediately to ensure they no longer pull live data from your store.

Privacy tips for Omnipack users:

• Revoke API access permissions in your e-commerce store settings before submitting a deletion request.
• Request written confirmation from the Omnipack support team once your personal data has been purged from their primary servers.
• Download all your inventory and shipping history reports before starting the deletion process, as these records will be inaccessible afterward.

Frequently Asked Questions

Will Omnipack delete my billing history after I close my account?

Generally, Omnipack is required to retain invoices and fiscal records for a set period to satisfy tax and accounting regulations in Poland.

Can I automate my Omnipack account deletion?

No, Omnipack currently requires manual identity verification to protect your sensitive fulfillment data from unauthorized deletion requests.

Does deleting my Omnipack account cancel my pending shipments?

No, you must ensure all active orders are fulfilled or cancelled within their dashboard before initiating the account closure process.

What happens to the customer data shared via API integrations?

Omnipack stops pulling new data once the account is closed, but you should also delete the integration permissions within your e-commerce platform settings to be safe.

Is it possible to reactivate my Omnipack account after deletion?

Account deletion is typically permanent; if you decide to return to Omnipack, you will likely need to register as a new business client.

How long does the deletion process take?

Because the request requires manual review by the support team, the process can take several business days to finalize after they verify your identity.