How to delete your Nibo account

About deleting your Nibo account

Nibo is a prominent Brazilian platform designed to streamline financial management for Small and Medium Enterprises (SMEs). It offers tools for invoicing, accounts payable and receivable management, and bank statement integration, effectively acting as a central nervous system for a company's financial operations. Because Nibo processes sensitive banking credentials, tax documentation, and detailed cash flow analysis, users often decide to terminate their accounts when transitioning to alternative ERP software, closing their business, or consolidating financial tasks into a different platform.

Deleting your Nibo account is a significant step toward reclaiming control over your enterprise data. You might consider deletion if you are:

• Migrating your accounting workflows to a legacy ERP system.
• Ending your subscription to reduce operational costs.
• Concerned about the centralization of your financial data in a cloud environment.
• Seeking to comply with stricter internal data sovereignty requirements.

What happens to your data

When you request account deletion from Nibo, you are asking for the cessation of data processing related to your business activities. Nibo typically handles high-stakes information, including:

• Bank transaction feeds and balance history.
• Tax-related documents and invoice metadata.
• Vendor and client contact databases.
• Historical financial reporting and categorical data.

Upon submission of your deletion request, Nibo will attempt to remove your account profile; however, they may retain certain data for a period required by Brazilian tax authorities or financial regulations. It is essential to export all critical financial reports and historical ledger data before initiating the closure, as access to the platform will be revoked once the request is finalized.

Privacy considerations

Using a comprehensive financial tool like Nibo involves sharing deep insights into your company's health. While the platform utilizes encryption to secure data, the potential for third-party integrations—such as automated bank reconciliations—increases your data's exposure footprint.

• Audit your connected bank accounts and revoke Nibo’s API access via your bank’s portal before requesting deletion.
• Request written confirmation that Nibo has purged your PII (Personally Identifiable Information) from their primary servers.
• Ensure all team members with sub-accounts have had their access revoked to prevent data leakage during the offboarding process.
• Be aware that shared financial data may exist in backup archives that Nibo maintains for security and legal continuity.

Frequently Asked Questions

How do I initiate the deletion of my Nibo account?

You must send an email to Nibo’s official support channel explicitly requesting the permanent closure of your account and the erasure of your stored financial data.

Can I recover my data after the Nibo account is deleted?

No. Once Nibo processes your deletion request, your financial records, invoices, and historical reports are generally irrecoverable.

Does Nibo delete my financial records immediately?

Nibo may retain specific transactional information to comply with Brazilian legal and tax record-keeping requirements, even after your account is closed.

Should I download my reports before deleting Nibo?

Yes, you should export all your financial statements, tax records, and vendor lists in CSV or PDF format to ensure you have local backups for your records.

Will deleting Nibo cancel my paid subscription automatically?

It is best practice to manage your billing settings or request cancellation through support concurrently with your account deletion request to avoid further charges.

How long does Nibo take to finalize the deletion?

The timeframe depends on the support team's queue; follow up with them if you do not receive a confirmation email within 7 to 10 business days.