How to delete your Mts account

About deleting your Mts account

Mts (Telekom Srbija) is a major telecommunications provider offering integrated services including mobile telephony, landlines, high-speed internet, and IPTV. As a central hub for digital life in the region, the Moj mts portal aggregates extensive user history, including billing cycles, data consumption patterns, and service preferences.

Users often seek to delete their Mts accounts due to concerns over consolidated digital profiles or the desire to migrate to different service providers. Deletion is a critical step for those looking to sever ties with the operator's integrated tracking ecosystem. Reasons for closure include:

• Transitioning to a competitor with different coverage or pricing models.
• Concerns regarding the long-term storage of call metadata and location logs.
• Simplifying your digital footprint by removing outdated web portals.

What happens to your data

When you initiate a formal account closure request with Mts, the provider must comply with telecommunications and data retention laws. While your user-facing profile on the Moj mts portal is deactivated, Mts typically retains specific datasets to satisfy financial and legal mandates.

Types of data Mts collects and processes include:

• Personal identification details such as your national ID number and service contract info.
• Detailed call detail records (CDRs) and internet traffic metadata.
• Payment history, outstanding invoices, and billing preferences.
• Device IMEI information linked to the service hardware.

While personal settings are usually purged, Mts often preserves transaction logs for several years due to fiscal audit requirements. You should request a 'right to be forgotten' statement when contacting support to understand the exact scope of your data deletion.

Privacy considerations

Mts monitors network usage to optimize service delivery, but this creates a repository of behavioral data. Privacy-conscious users should be aware that active service agreements imply consent to data processing for marketing and network analytics.

Key privacy tips for Mts users:

• Review your consent settings in the 'Moj mts' app to disable personalized ad tracking.
• Always request a written confirmation after submitting your deletion request at a branch.
• Use a temporary or secondary email address if registering for new promotional services.
• Be aware that closing your account may lead to the forfeiture of loyalty points or accumulated bonuses.

Frequently Asked Questions

Can I delete my Mts account entirely online?

No, while the Moj mts portal allows for settings management, the final account closure must be performed in person at a branch or via verified email communication.

Will my phone number be deleted if I close the account?

Yes, requesting a full account deletion will generally result in the termination of the associated phone number and service contract unless you have ported it to another provider.

Does Mts keep my billing history after I leave?

Mts is legally obligated to store financial records for a set period for tax and audit purposes, even after you close your account.

Is there a fee for closing my Mts account?

Fees may apply if you are terminating a contract prior to its natural expiration date or if there are outstanding balances on your account.

How long does it take for Mts to process a deletion request?

Processing times vary, but you should expect the request to be handled within the standard 15-30 day legal timeframe for responding to customer inquiries.

Will my Moj mts app account disappear automatically?

Your digital credentials for the Moj mts portal are typically disabled as part of the total account termination process, but you should ensure you have received written confirmation.