How to delete your MoodleCloud account
Deletion instructions
Last verified: 10/18/2026To delete your MoodleCloud account, log in to your MoodleCloud portal and navigate to your billing or profile management section. Follow the prompts to request site or account deletion. If no automated deletion option is available in your site administration settings, contact the MoodleCloud support team directly via their support portal to finalize your request.
About deleting your MoodleCloud account
MoodleCloud is a cloud-hosted version of the open-source Moodle learning management system (LMS). It is designed to provide teachers, trainers, and small organizations with a turn-key platform for creating courses, managing enrollments, and tracking student progress. Because MoodleCloud functions as a SaaS product, it handles a significant amount of sensitive data, including PII (Personally Identifiable Information), course analytics, and internal communications.
Users often choose to delete their MoodleCloud accounts when their academic term concludes, when they transition to a self-hosted Moodle instance for more control, or when they no longer require the specific feature sets like BigBlueButton integration or H5P content management. Deleting your account is the only way to ensure that your specific pedagogical data and course structures are no longer stored on Moodle’s managed infrastructure.
Reasons to delete your MoodleCloud account include:
- Migrating your course content to a private, self-hosted Moodle environment.
- Preventing unauthorized access to historical student performance metrics.
- Clearing out trial sites that were created for temporary project testing.
- Reducing your digital footprint in educational technology platforms.
What happens to your data
When you initiate a deletion request for your MoodleCloud site, the platform typically triggers a process that removes the site instance and its associated database. MoodleCloud maintains specific backups to ensure service reliability, meaning that while your active site may be removed, residual data fragments can occasionally remain in system backups for a defined period of time according to their data retention policy.
Data collected by MoodleCloud typically includes:
- User account details such as names, email addresses, and profile pictures.
- Course content including uploaded documents, assignments, and quizzes.
- Logs of user activity and course participation, including grades and completion status.
- Payment information if you have subscribed to a paid MoodleCloud plan.
Privacy considerations
Privacy in an educational context is paramount, especially regarding student data. MoodleCloud processes information under the GDPR and other privacy frameworks, but users remain responsible for the data they upload. It is essential to ensure that sensitive student records are exported or deleted properly before closing an account to prevent privacy leakage.
Privacy tips for MoodleCloud users:
- Download your course backups (.mbz files) before deletion if you intend to keep your work.
- Remove external integrations like O365 or Google Drive connections before deleting the Moodle site.
- Ensure that all student grades and assessments have been archived locally to comply with educational record-keeping laws.
- Request manual confirmation from support that your database has been wiped.
Frequently Asked Questions
Will deleting my MoodleCloud account remove all my student data?
Yes, deleting your MoodleCloud site removes the entire database associated with that instance, which includes student data, but you should ensure you have local backups if you need that data for historical reporting.
Can I recover my MoodleCloud site after deletion?
Once a MoodleCloud site is deleted, the process is generally irreversible as the underlying data is purged from their live production servers.
Does MoodleCloud keep my payment information after I delete my account?
Payment records are typically stored for legal and tax compliance reasons for a set duration, even after the site deletion, but your active billing profile should be canceled.
How long does it take for MoodleCloud to process a manual deletion request?
Support response times vary, but manual deletions initiated via their support portal usually take between 3 to 7 business days to verify and execute.
Is my content used for training AI if I use MoodleCloud?
No, MoodleCloud is a dedicated hosting service for your content, and they do not claim rights to use your private course data to train external artificial intelligence models.
What happens if I have an active subscription when I delete my site?
If you delete your site during an active subscription period, you should reach out to billing support to ensure the subscription is canceled to avoid future auto-renewals.