How to delete your MojoAuth account

About deleting your MojoAuth account

MojoAuth is a developer-focused platform designed to implement passwordless authentication, including magic links, OTPs, and biometric verification. By replacing traditional password-based logins, MojoAuth handles sensitive authentication identifiers and session-related telemetry to ensure secure access for end-users across various applications.

Developers might choose to delete their MojoAuth account for several reasons, such as migrating to an alternative identity provider, decommissioning an application that no longer requires passwordless security, or strictly adhering to data minimization policies within their organization. Deleting your account ensures that the associated API keys, project configurations, and stored user identity mappings are no longer actively managed within their ecosystem.

• Streamlining infrastructure by removing redundant authentication providers.
• Protecting end-user privacy by purging legacy authentication logs.
• Ending subscription billing for active identity service tiers.
• Ensuring compliance with data protection regulations like GDPR or CCPA by removing stored developer-provided configuration data.

What happens to your data

When you initiate a full account deletion with MojoAuth, the service typically processes the request to purge associated project metadata and API credentials. Because MojoAuth functions as an authentication intermediary, the data removed includes configurations for your specific authentication flows, API access tokens, and project-specific settings.

• Authentication logs: Records of login attempts and session successes.
• Developer configuration files: Custom templates for magic link emails or OTP messages.
• API keys and Secret keys: Credentials used to interface with the MojoAuth console.
• User Identity mappings: Metadata linking your app users to their MojoAuth-authenticated profiles.

MojoAuth may be required to retain certain records for accounting purposes, such as historical billing information or legal documentation related to the service agreement. Deleting your account does not retroactively remove data already cached by the end-user or data synced to your internal database logs that you managed via the MojoAuth SDK.

Privacy considerations

Using a third-party identity service like MojoAuth means entrusting a provider with the technical handshake of your users' identities. Privacy-conscious developers should be aware that MojoAuth collects metadata during the authentication process to provide their monitoring and security dashboards.

• Audit your logs: Ensure no personally identifiable information (PII) was accidentally passed into custom authentication field templates.
• Revoke integrations: Before deletion, ensure all your web applications have successfully swapped out their MojoAuth SDK calls to prevent authentication failures.
• Backup configuration: Manually export your custom email templates and flow settings before requesting deletion, as these will be irrecoverable.
• Review access: Confirm that all team members associated with the console account are notified before you trigger the deletion process.

Frequently Asked Questions

Does deleting my MojoAuth account automatically delete my users' data?

No, deleting your MojoAuth account removes the authentication infrastructure and configuration, but it does not reach into your private database to delete the records you associated with those users.

Can I recover my project data after the account is deleted?

Generally, no. Once the MojoAuth support team processes a full account deletion, the associated configuration data and project logs are permanently purged from their production environment.

Do I need to remove the MojoAuth SDK from my app before deleting the account?

Yes, failure to remove the SDK will result in broken login flows for your end-users as the API endpoints will no longer recognize your credentials.

Is there a difference between deleting a project and deleting the entire MojoAuth account?

Yes, deleting a single project in the dashboard only clears that specific environment, whereas a full account deletion request via email terminates your entire relationship with the service.

How long does it take for MojoAuth to process the deletion?

While response times vary, submitting your request via their official support channel ensures it is placed into their queue for manual account verification and closure.

What happens to my billing info when I delete my account?

Upon successful deletion, any active paid subscriptions are terminated, and your credit card information is removed from their billing provider's records.