How to delete your Mintos account

About deleting your Mintos account

Mintos is a leading global marketplace for investing in loans, acting as an intermediary between individual investors and loan originators. By using the platform, users gain exposure to diverse debt assets like personal loans, mortgage loans, and business loans across various geographies. Because Mintos operates within the complex intersection of finance and technology, it handles highly sensitive documentation and transaction history.

Users often choose to delete their Mintos accounts due to shifts in personal financial strategies, concerns regarding the performance of specific loan originators, or a desire to reduce their digital financial footprint. Whatever your reason, closing the account is a formal process that requires clearing all pending financial obligations to ensure a clean exit from the platform.

• Liquidation of all active loan investments.
• Withdrawal of all cash balances from the investor account.
• Submission of a formal closure request via the Mintos help center.

What happens to your data

When you request account deletion, Mintos does not simply wipe all traces of your activity. As a regulated financial services entity, Mintos is subject to strict Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations that mandate the retention of certain transaction records for several years, even after a user closes their account.

Data collected and processed by Mintos includes:

• Full legal name, date of birth, and residency details.
• Tax identification numbers and bank account details for transfers.
• Detailed history of all deposits, withdrawals, and loan investments.
• Copies of identity documents uploaded during the verification process.

While personal profile information may be anonymized or deactivated, the transactional data must be kept on file to comply with European financial oversight bodies. You should expect that your historical records will remain archived in their secure databases to satisfy these legal obligations.

Privacy considerations

Operating in the peer-to-peer lending space, Mintos necessarily shares data with loan originators and payment service providers to facilitate investment flows. This architecture increases the potential surface area for data exposure compared to standard retail banking apps.

Key privacy tips for Mintos users:

• Enable two-factor authentication (2FA) immediately to prevent unauthorized access to your investment data.
• Periodically review the 'Security' section in your dashboard to revoke access for any third-party tools or APIs you may have connected.
• Request a copy of your personal data before deleting your account to ensure you have a personal record of your investment history.
• Be aware of phishing attempts that mimic Mintos communication, as these are common in the fintech space.

Frequently Asked Questions

Can I delete my Mintos account if I still have active investments?

No. You must first sell your investments on the secondary market or wait for them to reach maturity before you can close your account.

Does Mintos delete my tax records immediately upon account closure?

No, tax reporting requirements require that financial institutions maintain records of your earnings for several years after account termination.

What happens to my funds if I delete my account before withdrawing them?

Attempting to delete your account without withdrawing funds will cause delays; you must clear your balance as part of the formal closure process.

Will Mintos share my data after I delete my account?

Mintos follows strict GDPR policies, meaning they will not use your data for marketing purposes after closure, though they retain it for legal compliance.

Is it possible to reactivate a deleted Mintos account?

Typically, account closure is permanent. You would likely need to register as a new user if you decided to invest with Mintos again in the future.

How long does the account deletion process take?

Once you contact support and clear your financial liabilities, the account processing usually takes several business days to finalize.