How to delete your MaxMilhas account

About deleting your MaxMilhas account

MaxMilhas is a specialized Brazilian platform that functions as a marketplace for airline tickets and frequent flyer miles. It allows users to purchase tickets using miles from other users, effectively bridging the gap between those with excess airline currency and those looking for discounted travel. Because the platform facilitates financial transactions involving sensitive travel documents and frequent flyer program logins, it collects a significant amount of personal data.

Users often choose to delete their MaxMilhas accounts for several reasons related to their unique business model, including the desire to stop sharing loyalty program credentials, the end of frequent travel needs, or concerns regarding the security of their connected airline account details. Deleting your account is the most effective way to ensure that your PNR (Passenger Name Record) history and mileage purchasing patterns are no longer accessible through their dashboard.

Reasons to consider deletion:

• Preventing the platform from storing your airline frequent flyer login credentials.
• Removing saved payment methods used for high-value ticket transactions.
• Clearing your historical record of flight searches and travel patterns.
• Dissociating your identity from the secondary mileage trading marketplace.

What happens to your data

When you request the deletion of your MaxMilhas account, the platform is generally required to deactivate your profile and limit the processing of your personal information. However, due to Brazilian tax and civil liability laws, MaxMilhas must retain certain transactional data to comply with financial auditing and invoicing requirements for issued airline tickets.

Data typically collected and processed by MaxMilhas includes:

• Full name, CPF (Brazilian tax ID), and contact information.
• Airline loyalty program login credentials used for the automated mileage issuance process.
• Payment information, including credit card digits and billing addresses.
• IP logs and access timestamps related to your session activity on their site.
• Historical flight reservation data and ticket status information.

While personal profile information and marketing preferences are typically wiped, records related to the purchase of tickets or miles are often archived to meet legal obligations regarding the service’s role as an intermediary in the travel industry.

Privacy considerations

Using a service like MaxMilhas requires high levels of trust because you are often granting the platform access to your external frequent flyer accounts. This level of third-party integration creates a unique privacy footprint, as your travel habits are synced between your airline of choice and the MaxMilhas database.

Privacy tips for MaxMilhas users:

• Regularly audit the third-party apps connected to your frequent flyer accounts through the airline's own security dashboard.
• Remove stored payment methods from the MaxMilhas platform before submitting a request to deactivate your account.
• Use a unique, strong password for MaxMilhas that is not shared with your airline loyalty programs.
• Request a data export of your information if you wish to retain a record of your past ticket purchases before the account is deleted.

Frequently Asked Questions

Can I delete my MaxMilhas account if I have active tickets?

No, you must wait for all pending flight reservations to be completed and all ticket issues to be resolved before the support team can process a permanent deletion request.

Does deleting my account delete my ticket history?

While your account interface will be inaccessible, MaxMilhas retains transactional records to comply with legal and tax regulations in Brazil regarding the sale of airline tickets.

Will deleting my account remove my airline loyalty account?

No, deleting your MaxMilhas account only severs the connection to their platform. It does not delete your airline frequent flyer account, though you should manually revoke any permissions you granted to MaxMilhas within your airline's settings.

How long does it take for MaxMilhas to delete my data?

Once a request is confirmed by their support team, the account is typically deactivated immediately, though full database removal may follow their internal data retention cycles.

Is it possible to reactivate my MaxMilhas account later?

Account deletion is generally considered permanent. If you wish to use the service again, you will likely need to register a new account from scratch.

Should I clear my data if I rarely use the service?

If you have shared your frequent flyer program passwords with MaxMilhas, it is highly recommended to remove that access and consider account deletion if you no longer plan to actively trade miles or purchase tickets.