How to delete your LogRocket account

About deleting your LogRocket account

LogRocket is a session replay and frontend performance monitoring tool that provides developers with deep visibility into user interactions. By recording DOM states, console logs, network requests, and Redux actions, LogRocket allows engineering teams to reproduce bugs and monitor application health with high fidelity. Because it captures such granular technical and user-behavior data, maintaining a LogRocket account means consistently storing sensitive session metadata.

Users may choose to delete their LogRocket account for several reasons related to data sovereignty, project completion, or security requirements. Organizations frequently audit their third-party observability stack to minimize the footprint of user data being transmitted to external servers. You might consider account deletion if:

• Your project has reached its end-of-life status and active monitoring is no longer required.
• You are consolidating your observability stack and wish to reduce exposure to third-party data logging.
• You want to ensure full compliance with internal privacy mandates by purging historical session recordings and user logs.

What happens to your data

When you initiate the deletion process for your LogRocket account, the service typically initiates a purge of the session data, log archives, and project configurations associated with your identity. LogRocket collects a vast array of telemetry, including:

• Detailed DOM snapshots and UI state records.
• Network request payloads, which may contain PII if not properly masked.
• Console logs and JavaScript error stack traces.
• User metadata, including session duration, device browser details, and geolocation data.

While LogRocket removes your primary account data, they may retain aggregate logs for internal system analytics or legal record-keeping as required by law. It is important to remember that if you have integrated LogRocket via their SDK into your application, you must also remove the tracking snippet from your website's source code; otherwise, the client-side script may continue to attempt data collection until the specific project ID is deactivated or removed.

Privacy considerations

Using LogRocket requires a high degree of trust because the platform is designed specifically to mirror user actions. Even with masking features enabled, the sheer volume of frontend data captured creates privacy risks if not managed correctly. Consider these tips when managing your LogRocket privacy:

• Always utilize LogRocket’s built-in PII masking to prevent the capture of sensitive fields like passwords, credit card numbers, or personal user identifiers.
• Regularly review the "Data Scrubbing" settings in your LogRocket project dashboard to ensure that new code deployments are not inadvertently capturing sensitive DOM elements.
• Before deleting your account, manually export any critical performance reports or error logs you may need for future forensic analysis.

Frequently Asked Questions

Will deleting my LogRocket account stop data collection immediately?

Yes, once the account and associated project IDs are deactivated, the LogRocket ingestion servers will no longer process incoming telemetry from your applications.

Do I need to remove the LogRocket SDK from my code after deleting my account?

It is highly recommended to remove the SDK script tag or NPM package from your application to prevent broken network requests and unnecessary performance overhead.

Does LogRocket store my users' actual passwords?

LogRocket provides tools to mask sensitive form fields; however, it is the responsibility of the developer to configure these masks properly to ensure that passwords or sensitive data are never recorded.

Is there a recovery period if I delete my LogRocket account by mistake?

Account deletion is usually permanent. Once the database records for your organization are purged, the session recordings and error logs cannot be recovered.

Can I delete specific sessions instead of the entire account?

Yes, LogRocket allows you to delete individual sessions within your dashboard if you only need to remove a specific set of recordings rather than the entire account.

How does LogRocket handle my data after I cancel my subscription?

After cancelling, your data typically enters a grace period before permanent deletion occurs, as per LogRocket's data retention policies outlined in their privacy agreement.