How to delete your Levels account

About deleting your Levels account

Levels is a metabolic health platform that integrates with continuous glucose monitors (CGMs) to provide real-time data on how food, exercise, and sleep affect your blood sugar levels. By analyzing this biometrics data, Levels generates insights designed to help users optimize their metabolic health and avoid glucose spikes.

Users often decide to delete their Levels account once they have gathered sufficient metabolic insights or if they are concerned about the long-term storage of their sensitive health metrics. Because the platform captures granular physiological data, some users choose to wipe their records to ensure their personal health information remains private.

Reasons to delete your Levels account include:

• You have finished your CGM testing phase and no longer wish to maintain a digital profile of your glucose fluctuations.
• You want to eliminate the risk of your sensitive metabolic data being exposed in a potential breach.
• You prefer not to have your biometric data utilized for future platform research or algorithm training.

What happens to your data

When you request account deletion from Levels, the company is generally required to purge the personally identifiable information (PII) associated with your profile. Levels collects various sensitive data points during its service life, including:

• Continuous glucose monitor readings captured via Bluetooth integration.
• Meal logs, photos of food, and associated timestamps.
• Exercise activity logs and sleep quality metadata.
• User health goals and profile-specific metrics.

While Levels typically deletes your primary profile data, they may retain certain anonymized records for internal statistical analysis or to satisfy legal and financial record-keeping requirements. Always confirm with their support team specifically which backups are purged to ensure your data footprint is minimized.

Privacy considerations

Using a service like Levels involves sharing highly personal health metrics that reveal your habits, dietary choices, and underlying physiological health. Because this data is considered Protected Health Information (PHI) or sensitive biometric data, it is a target for unauthorized access. To improve your privacy while using the service, consider the following:

• Minimize the amount of extra information you provide in your profile beyond what is necessary for the CGM integration.
• Regularly review the permissions granted to the Levels mobile application regarding your health and motion data.
• Be aware that your glucose trends provide a unique physiological signature; treat this data with the same sensitivity as a medical record.

Frequently Asked Questions

Does deleting my Levels account also stop the CGM sensor from working?

No, deleting your account is a software-level action. The CGM sensor remains active on your arm and will continue to function according to the hardware manufacturer's app settings, but it will no longer sync with the Levels dashboard.

Can I export my glucose data before deleting my account?

Yes, Levels typically provides features to export your glucose data in CSV or similar formats. You should download all your historical metabolic logs before finalizing your deletion request.

Does Levels share my blood sugar data with insurance companies?

Levels states that they prioritize user privacy, but you should review their latest privacy policy to understand how your data may be shared with partners or if it is anonymized for research purposes before closing your account.

Is it possible to reactivate a deleted Levels account?

Generally, account deletion is a permanent process at Levels. Once the data is purged from their servers, you will need to create a new profile from scratch if you decide to return to the platform.

How long does the deletion process take?

While turnaround times can vary, Levels support typically processes account removal requests within a few business days. Ensure you receive confirmation that your data has been purged from their systems.