How to delete your Izzi account

About deleting your Izzi account

Izzi is a leading telecommunications provider in Mexico, offering bundled services that include high-speed fiber internet, digital television, and fixed-line telephony. Because the service is deeply integrated into a household's digital infrastructure, maintaining an account involves sharing significant amounts of personal identification, billing details, and granular usage metadata regarding your internet browsing habits and television consumption preferences.

Users often choose to delete their Izzi accounts when migrating to a new provider, downsizing their service packages, or expressing concerns about the privacy of their network usage logs. Deleting your account is the only way to ensure that your historical billing information and associated service metadata are removed from their active databases.

• Internet consumption logs and bandwidth usage history.
• Personal identification documents provided during initial contract signing.
• Historical payment records and sensitive banking or credit card details linked to automated billing.
• Connected device information, including MAC addresses for routers and set-top boxes.

What happens to your data

When you request a cancellation, Izzi initiates a decommissioning process for your physical equipment and an archival process for your digital footprint. While your account is marked as inactive, Izzi is legally required under Mexican financial regulations to retain billing records and tax-related documentation for a specific period, typically five to ten years.

• Billing history and tax invoices: Retained for mandatory fiscal auditing.
• Personal Identification: Often stored in CRM databases to prevent fraud or unauthorized new account openings.
• Usage Metadata: Generally purged or anonymized to remove identifiable associations after the service contract is settled.
• Marketing Profiles: Should be deleted upon request, though opting out of promotional lists is a separate procedural step.

Privacy considerations

Using a major ISP like Izzi implies a level of exposure to tracking, as your traffic is routed through their infrastructure. Izzi may collect data for service optimization, but this also creates profiles based on your service usage that can be leveraged for targeted advertising or third-party analysis.

• Use a VPN to encrypt traffic before it reaches Izzi's gateway.
• Frequently clear your router's DNS cache to limit local tracking.
• Request a formal report of the data Izzi holds on you under ARCO rights (Access, Rectification, Cancellation, and Opposition).
• Verify that your equipment is returned with a signed receipt to prevent lingering "ghost" accounts that could be targeted by scammers.

Frequently Asked Questions

Is there an online portal to delete my Izzi account?

No, Izzi requires you to speak with a representative via their customer support line to confirm the cancellation and schedule equipment pickup or return.

What equipment must I return to Izzi?

You must return all modems, Wi-Fi mesh nodes, and digital television decoders provided to you, along with their respective power adapters and remote controls.

Will deleting my account remove my history from the Izzi app?

Once your account is officially closed, access to the Izzi app will be revoked, effectively isolating the data associated with your user profile.

Can I cancel if I have an outstanding balance?

Usually, Izzi requires the total settlement of any pending invoices before a cancellation request can be processed.

How long does the deletion process take?

While the request is initiated during the call, it may take one full billing cycle to completely finalize the termination of service and billing.

Can I delete my account if I am still under a contract term?

Early cancellation may incur contractual penalties; you should consult your specific agreement terms before requesting a permanent deletion of your account.