How to delete your Internxt account

About deleting your Internxt account

Internxt is a zero-knowledge cloud storage service that markets itself on the premise of end-to-end encryption, ensuring that files are fragmented and distributed across a decentralized network. Unlike traditional cloud providers, Internxt utilizes blockchain technology to manage access, meaning that neither the service provider nor third parties can view your stored files. However, users may choose to delete their accounts if they decide to switch to a different decentralized storage solution, if they have reached their storage capacity limits, or if they wish to minimize their digital footprint by purging all cloud-synced data.

Deleting an Internxt account is a definitive action that triggers the removal of your access to files and your associated subscription data. Whether you are moving away from decentralized protocols or simply cleaning up unused services, understanding the closure process is essential to protecting your digital assets.

• Accessing settings through the Internxt web dashboard.
• Terminating recurring billing and premium subscriptions.
• Ensuring all local backups exist before the cloud account is destroyed.

What happens to your data

When you delete an Internxt account, the service initiates the erasure of your encryption keys. Because Internxt operates on a zero-knowledge architecture, the loss of these keys renders your fragmented, uploaded data completely inaccessible and unrecoverable. Internxt generally states that upon deletion, they remove your user information from their databases, although some transactional data related to payments may be retained for accounting and tax compliance as required by European law.

• File metadata and directory structures.
• Personal account information including email addresses.
• Billing history and invoice records.
• Distributed shards of encrypted user files.

Privacy considerations

While Internxt emphasizes privacy through client-side encryption, using the service still involves entrusting your data to their proprietary client software. Privacy-conscious users should be aware that while the file content is secure, the act of using the service requires interacting with their API servers. To maintain maximum privacy, ensure you have a local copy of your sensitive files before initiating deletion.

• Regularly rotate your passwords if you use the same credentials across different cloud services.
• Use a secondary email alias when registering for new cloud services to compartmentalize your digital identity.
• Always verify your local download integrity before closing a cloud account to ensure no data loss occurs.

Frequently Asked Questions

Will deleting my Internxt account automatically cancel my subscription?

No, it is highly recommended that you manually cancel any active subscriptions through the Internxt billing dashboard or your payment provider before requesting account deletion to avoid unexpected charges.

Does Internxt keep backups of my files after I delete my account?

Due to the zero-knowledge nature of the platform, Internxt cannot recover files once the account and associated encryption keys are deleted from their systems.

Can I recover my Internxt account after I confirm the email deletion?

Once the deletion request is processed and your data is marked for removal from their decentralized infrastructure, the action is usually irreversible.

What happens to the files shared via Internxt links after I delete my account?

Any files you have shared via links will become inaccessible as soon as your account is deleted, as the keys required to decrypt those shards are destroyed.

Is it necessary to contact support to delete my Internxt account?

No, the current version of the Internxt web interface allows you to initiate the account deletion process directly through your account settings menu without needing manual intervention from support.

Does deleting my account remove my data from the blockchain?

Internxt stores data in fragments across a decentralized network; deleting your account effectively destroys the keys required to assemble those fragments, rendering them useless.