How to delete your Instabug account

About deleting your Instabug account

Instabug is a comprehensive mobile app monitoring and bug reporting platform designed for developers to capture crash reports, user feedback, and performance logs in real-time. By integrating their SDK into iOS, Android, or React Native apps, developers collect granular data about user sessions, device specifications, and network requests to debug software effectively.

Users often choose to delete their Instabug accounts when transitioning to a different crash reporting tool, retiring a legacy mobile application, or migrating to an in-house monitoring solution. Deleting your account is the only way to ensure that your specific app metadata and any archived user feedback logs are no longer processed by Instabug's backend infrastructure.

Reasons to delete include:

• Shutting down a mobile product or project.
• Migrating to a self-hosted monitoring solution like Sentry or Firebase Crashlytics.
• Reducing your organization’s total data footprint to comply with internal security audits.
• Removing sensitive app-specific configuration tokens from third-party developer tools.

What happens to your data

When you request account deletion, Instabug typically removes the organization profile and associated project data from their active production databases. Because Instabug functions as a data processor for your app's users, they must adhere to strict data retention policies. When you delete your account, the following data points are generally purged:

• Detailed crash reports and stack traces.
• User feedback submissions including screenshots and audio recordings.
• App performance metrics including network latency and UI hang events.
• Device metadata such as OS version, battery status, and carrier information.

Note that data included in off-site backups or logs required for legal and compliance obligations may persist for a limited period according to their Data Processing Agreement (DPA).

Privacy considerations

Using Instabug means allowing a third-party script to capture potentially sensitive user information from your mobile app. Before deleting, consider how the SDK interacts with your users' privacy. Instabug provides features to mask sensitive user input or exclude specific network request headers, but if those were not configured correctly, sensitive data might have been logged in your dashboard.

Privacy tips for Instabug users:

• Audit your "Advanced Settings" to ensure PII (Personally Identifiable Information) masking is active before deleting.
• Export your bug logs or feedback archives before requesting account deletion, as recovery is usually impossible once the database record is purged.
• Revoke any API keys or webhooks connected to your Instabug project to stop data streaming before the account is closed.

Frequently Asked Questions

Does deleting my Instabug account also delete the SDK from my app?

No, deleting your account removes the server-side data, but you must manually remove the Instabug SDK from your app's codebase and submit an update to the App Store or Play Store.

How long does it take for Instabug to process my deletion request?

Support-initiated deletion requests typically take between 3 to 7 business days depending on their current support volume.

Can I recover my bug reports after account deletion?

No, once Instabug confirms the permanent deletion of your organization, all stored crash logs, screen recordings, and session replays are irrecoverably deleted.

Will my app crash if I remove the Instabug SDK before deleting the account?

No, the SDK is designed to be optional. Removing the library code from your project will not impact app stability, provided you also remove the initialization code.

Does Instabug share my app's bug data with third parties?

Instabug acts as a data processor, and their privacy policy states they do not sell your app's crash data; however, they use cloud providers to host this information.

Is it possible to delete only one specific project within an Instabug account?

Yes, if you have multiple apps under one dashboard, you can delete a single project through the project settings instead of deleting the entire organization account.