How to delete your Hopper Cloud account

About deleting your Hopper Cloud account

Hopper Cloud functions as a sophisticated B2B infrastructure platform that enables travel partners to integrate flight, hotel, and car rental booking engines directly into their own applications. By leveraging Hopper's proprietary fintech solutions and AI-driven pricing algorithms, businesses manage massive streams of transaction data and consumer travel preferences. Deleting your account is the only way to ensure your organization is no longer tied to their backend travel engine.

Users typically choose to delete their Hopper Cloud developer accounts when migrating to a self-managed booking architecture or when a project lifecycle has reached its conclusion. Reasons for deletion include:

• Ceasing operations for a travel-tech application.
• Eliminating security risks associated with storing production API credentials.
• Reducing the data surface area exposed to third-party travel aggregators.
• Pivoting away from the Hopper-specific fintech and refund guarantee models.

What happens to your data

When you trigger the deletion process in the Hopper Cloud dashboard, the service initiates a cascade of purges across their distributed systems. While account metadata—such as your email address and billing records—is scrubbed from active production databases, Hopper Cloud may retain certain information for legal compliance or tax reporting purposes. The data typically processed and subsequently removed includes:

• Sensitive API authentication tokens and credentials.
• Historical booking traffic logs and search request analytics.
• Configuration settings for white-labeled travel UI components.
• Associated developer contact details and support history.

It is important to note that if your integration facilitated customer bookings, data related to those end-user transactions might persist in Hopper's financial ledger systems to satisfy regulatory requirements regarding travel payments.

Privacy considerations

Operating within the travel sector means Hopper Cloud handles a significant volume of PII (Personally Identifiable Information) regarding user travel habits. Even if you aren't the end consumer, managing an account that routes this data creates a chain of custody responsibility. Privacy tips for developers include:

• Revoke all API keys inside the portal before requesting deletion to immediately stop data transmission.
• Audit your logs to ensure no cached response data containing Hopper-specific headers exists in your local environment.
• Contact the Hopper data protection officer if your application handled international travelers, as GDPR 'right to erasure' requests may apply.
• Remove any client-side SDKs from your frontend to prevent accidental pings to Hopper's tracking endpoints after account closure.

Frequently Asked Questions

Does deleting my account automatically cancel my billing subscription?

Yes, initializing the deletion request triggers a cancellation of all active billing cycles associated with your developer dashboard, though you may still receive a final invoice for usage occurred prior to the deletion date.

Can I recover my Hopper Cloud project after I delete it?

No, account deletion is generally considered permanent. Once the database purge is complete, all configuration for your travel engine modules and custom UI parameters are unrecoverable.

Will my end-users' bookings be deleted when I close my account?

No, Hopper Cloud typically separates your developer account from the actual transaction record of the traveler; however, your ability to track or refund those bookings via the API will be terminated immediately.

Is it necessary to revoke API keys manually?

While the deletion process should invalidate access, it is a critical security best practice to revoke keys manually within the dashboard to ensure no lingering sessions remain active during the account sunsetting period.

How long does the Hopper Cloud account deletion take?

While the portal initiates the request instantly, internal system cleanup may take up to 30 days to propagate fully across all redundant servers and backups.

Does Hopper Cloud store my credit card information securely?

Hopper Cloud uses PCI-compliant payment processors. When you delete your account, these payment methods are removed from their billing interface to prevent further unauthorized charges.