How to delete your Hers account

About deleting your Hers account

Hers is a direct-to-consumer telehealth platform specializing in women’s health, offering prescription treatments for concerns such as hair loss, skin care, sexual health, and mental wellness. By connecting users with licensed healthcare providers, the service handles highly sensitive medical histories, diagnostic information, and shipping details for pharmaceutical products. Users often seek to delete their accounts to regain control over this deeply personal data, especially if they have completed their treatment cycles or no longer wish to be part of the Hers marketing ecosystem.

Reasons to delete your Hers account include:

• Ending ongoing subscription billing for dermatology or hair care treatments.
• Concerns regarding how medical consultation data is shared with third-party advertisers.
• A desire to remove stored sensitive health information from a digital platform once treatment is finished.
• Minimizing your digital footprint related to medical conditions or cosmetic treatments.

What happens to your data

When you request account deletion, Hers is generally required to comply with privacy regulations, though they often retain certain records to meet medical record-keeping laws. Because Hers is a telehealth provider, they are subject to HIPAA regulations in the United States, which mandate that they maintain clinical documentation for a specific period regardless of your account status.

Types of data collected and potentially retained include:

• Clinical consultation notes and medical history provided to licensed providers.
• Prescription information and pharmacy dispensing records.
• Billing and credit card information, often stored via third-party processors.
• Behavioral data collected through the Hers website and mobile app regarding your browsing habits.

Privacy considerations

Hers utilizes various tracking pixels and cookies to facilitate ad targeting, which often means your search queries or product page visits may influence ads you see on other platforms. Understanding these privacy implications is vital for managing your digital profile.

Privacy tips for Hers users:

• Request a copy of your personal data before requesting full account deletion.
• Review the Hers privacy policy to see how they share data with 'marketing partners' and 'service providers.'
• Opt out of third-party advertising cookies directly through your browser settings or privacy management tools.
• Explicitly state in your deletion request that you wish to opt-out of all future marketing communications.

Frequently Asked Questions

Does deleting my account automatically cancel my recurring prescription orders?

No, you must cancel your active subscriptions within the Hers portal or via support before or during the account deletion process to ensure no further charges occur.

Is my medical history permanently erased if I delete my account?

While your user account access is removed, Hers must retain medical records for a period dictated by state and federal law to comply with healthcare provider documentation requirements.

Can I request the deletion of my data under CCPA if I am a California resident?

Yes, California residents can exercise their rights under the California Consumer Privacy Act to request that Hers delete their collected personal information, subject to certain legal exceptions.

How long does it take for Hers to process an account deletion request?

Processing times vary, but you should expect an email confirmation from the support team once the deletion request has been handled, usually within 5-10 business days.

Will deleting my account remove my data from the pharmacies Hers partners with?

Hers coordinates with various pharmacies to ship your prescriptions; you may need to contact the specific pharmacy that fulfilled your order if you wish to request record deletion at the pharmacy level.

What happens to my email address after I request deletion?

Upon deletion, your email is typically removed from the active customer database and marketing lists, preventing further promotional emails from Hers.