How to delete your Grepolis account

About deleting your Grepolis account

Grepolis is a browser-based strategy game developed by InnoGames that tasks players with building ancient Greek cities, researching technologies, and engaging in large-scale warfare. Because the game relies on persistent server data to track your empire’s growth, military units, and alliance diplomacy, your account contains a significant history of your strategic decisions and long-term activity logs.

Players often choose to delete their Grepolis accounts when they no longer wish to invest the daily time required to manage their cities or if they are concerned about the long-term data footprint created by their active participation in the game's servers. Whether you are seeking a digital detox or simply moving on to a different strategy platform, permanent account deletion ensures your historical gameplay data is processed according to your request.

Reasons to delete include:

• Ending the time-intensive cycle of managing multiple city resources.
• Removing your profile from public alliance leaderboards.
• Clearing out historical user-generated chat logs within alliance channels.
• Ensuring that your email address is removed from future marketing and InnoGames promotional newsletters.

What happens to your data

When you initiate the deletion process within the Grepolis settings, your account enters a termination queue. While Grepolis aims to purge your personal profile data, certain logs may be retained for a short period to comply with legal requirements or anti-fraud protocols.

Data collected by Grepolis includes:

• IP addresses and network connectivity logs.
• In-game purchase history and billing information tied to Gold transactions.
• Communication history within the game's messaging system.
• Alliance membership status and combat reports.
• Device identifiers and browser fingerprinting data used for gameplay optimization.

Once deletion is finalized, your cities will eventually be turned into ghost towns, and your specific user ID will be dissociated from the game's active databases, though aggregate anonymous data may persist for analytical purposes.

Privacy considerations

Playing Grepolis involves interactions with various third-party tracking scripts used for analytics and advertising. Because the game is free-to-play, it relies on these trackers to monitor user behavior and deliver targeted advertisements. If you prioritize privacy, be aware that your strategic choices and login patterns contribute to your overall advertising profile across the InnoGames ecosystem.

Privacy tips for Grepolis players:

• Always review the InnoGames privacy policy before linking third-party social media accounts to your Grepolis profile.
• Use a dedicated email address for your gaming accounts to isolate them from your primary personal communications.
• Disable browser notifications to prevent the game from tracking your active browsing sessions when not logged into the site.
• Request a full data export through the InnoGames support portal before you delete your account to see exactly what has been recorded.

Frequently Asked Questions

Is deleting my Grepolis account reversible?

No, once the account deletion period expires and your data is purged from the servers, the action is permanent and your cities cannot be restored.

Will my Gold balance be refunded upon deletion?

Typically, unused Gold is forfeited upon account deletion, and InnoGames does not provide cash refunds for deleted game currency.

Do I need to contact support to delete my account?

While you can initiate the process through the in-game settings menu, you may need to contact InnoGames support if you encounter errors during the deletion workflow.

What happens to my alliances after I delete my account?

Your cities will become ghost towns and you will be removed from your alliance roster, often leaving your former teammates to take over your territory or resources.

Can I delete my account while I have an active Premium subscription?

It is highly recommended that you cancel any active Premium subscriptions or automatic billing agreements before initiating the deletion of your account to avoid future charges.

Does deleting my Grepolis account remove me from the InnoGames database?

Deleting your account removes your specific game profile, but if you have a unified InnoGames account, you may need to take additional steps to fully close your central account profile.