How to delete your Front account

About deleting your Front account

Front serves as a collaborative communication platform that centralizes emails, SMS, chat, and social media messages into a single, shared inbox. Because Front integrates deeply with your existing email providers and CRM tools, it processes a significant volume of proprietary business intelligence, including client contact information, internal communication logs, and sensitive support workflows.

Users typically choose to delete their Front account for reasons specific to the platform’s nature, such as migrating to a native CRM integration, consolidating communication tools to reduce data surface area, or ending a business engagement that no longer requires centralized inbox management. Deleting your workspace is the only way to ensure that your historical threads and shared labels are purged from their ecosystem.

• Mitigation of security risks associated with third-party email access tokens.
• Removal of sensitive client metadata stored within Front’s shared comments and tags.
• Reducing the risk of unauthorized data exposure in the event of a platform breach.

What happens to your data

When you request the deletion of a Front workspace, the platform removes the primary data associated with your account, including email archives, chat logs, and user profiles. However, due to legal requirements and standard database protocols, Front may retain certain administrative logs or billing records for a period required by financial regulations.

Front collects a wide range of data points throughout your usage period:

• Full message content from connected email accounts (IMAP/SMTP/API).
• Internal comments and @mentions between team members.
• Metadata regarding response times, tag usage, and user activity.
• OAuth tokens and access permissions granted to third-party integrations.

Privacy considerations

Using Front involves granting the service broad permissions to your corporate email traffic. Since Front acts as a "man-in-the-middle" for your communications to provide its tagging and assignment features, it inherently holds the keys to your business correspondence. Protecting your privacy involves more than just hitting delete; it requires revoking the OAuth access tokens that Front maintains to sync your mailboxes.

• Always audit your connected apps in Google Workspace or Microsoft 365 after deleting your Front workspace.
• Ensure that all shared contact lists uploaded to Front are purged prior to account termination.
• Review your data export settings to archive critical business correspondence before initiating the final deletion request.

Frequently Asked Questions

Does deleting my Front account remove my emails from Gmail or Outlook?

No. Front acts as an interface layer; it does not host the source emails. You must delete the emails from your underlying email provider if you wish to remove them entirely.

Can I recover my workspace data after requesting deletion?

Once a workspace deletion request is fully processed by the Front support team, the data is generally irrecoverable as part of their standard data minimization policies.

Do I need to remove API tokens before deleting my account?

It is best practice to revoke any API keys or OAuth permissions granted to Front within your primary email or CRM provider's security settings to ensure no lingering connections exist.

How long does the Front account deletion process take?

While the billing cancellation is immediate, the full workspace deletion requires manual intervention from the Front support team, which can take several business days depending on their current queue.

Will my team members lose access immediately upon my request?

Yes. Once a workspace is scheduled for deletion or the subscription is cancelled, access to the shared inbox environment is restricted for all users linked to that domain.

Does Front delete my data from their backups immediately?

Front follows standard industry data retention cycles. While data is removed from production systems immediately upon deletion, it may persist in secure, encrypted backups for a limited retention period before being overwritten.