How to delete your FreeNow account

About deleting your FreeNow account

FreeNow is a comprehensive mobility platform that aggregates taxi services, private hire vehicles, e-scooters, e-bikes, and car-sharing options within a single interface. By acting as a bridge between users and various transport operators, the app processes high-frequency location data, payment information, and detailed trip histories. Users may choose to delete their accounts for various reasons, such as switching to different mobility providers, concerns regarding the tracking of their daily commutes, or simply wanting to minimize their digital footprint across third-party transport integrations.

Deleting your account is a significant step if you no longer rely on FreeNow's multi-modal transit services. When you terminate your account, you are effectively severing the link between your personal identity and the network of mobility partners that FreeNow manages. Common reasons for account deletion include:

• Moving to a region where FreeNow does not operate or offers limited vehicle availability.
• Desire to purge historical location data captured during repeated trips to work, home, or sensitive locations.
• Transitioning away from gig-economy mobility apps to prioritize public transport or personal vehicle use.
• Concerns over how FreeNow shares rider data with third-party taxi fleets and private hire operators.

What happens to your data

When you initiate the deletion process, FreeNow marks your account for closure, which triggers the removal of your profile from their active databases. However, FreeNow is often legally required to retain certain information, such as transaction records for tax and accounting audits. Data typically removed or anonymized includes:

• Your registered email address and phone number used for account verification.
• Saved payment methods and credit card tokens linked to your user ID.
• Historical trip logs containing specific pick-up and drop-off coordinates.
• Direct marketing preferences and communication logs.
• Information retained for legal compliance, such as trip invoices and tax reporting data, may be kept for a period mandated by local financial regulations.

Privacy considerations

Using a platform like FreeNow involves granular location tracking, which is necessary for coordinating rides but poses privacy risks if that data is analyzed for marketing profiles. FreeNow integrates with multiple third-party providers, meaning your ride data may be shared with local taxi fleets or vehicle operators. To enhance your digital privacy when using mobility services, consider the following tips:

• Review your app permissions to ensure FreeNow only accesses your location while the app is in use.
• Regularly delete your payment information if you only use the service sporadically.
• Request a copy of your personal data before deleting your account to understand what information FreeNow has compiled about your transit habits.
• Opt out of personalized advertising and data profiling within the privacy settings menu before deleting your account.

Frequently Asked Questions

Will deleting the FreeNow app delete my account?

No, uninstalling the app only removes the software from your device. You must specifically select the 'Delete Account' option within the app's settings menu to initiate the permanent closure of your user profile.

Can I recover my FreeNow account after deletion?

Once the deletion process is finalized, your account and associated trip history are typically irrecoverable. You would need to register a new account if you decided to use FreeNow again in the future.

How long does FreeNow take to delete my data?

While the account is deactivated immediately, the complete removal of your personal data from all FreeNow backup servers and third-party partner systems may take several days to complete in accordance with GDPR or local privacy laws.

Does FreeNow share my location with drivers after deletion?

No. Once your account is deleted, your profile is removed from the system, and your location information is no longer accessible to the FreeNow platform or its associated drivers.

Will deleting my account remove my invoice history?

FreeNow may retain copies of your invoices for legal and tax compliance reasons, but these documents will be detached from your active user profile, and you will no longer be able to access them through the app.

Is there a fee for deleting my FreeNow account?

No, deleting your account is a free service, and you are not charged any fees for closing your account, provided there are no outstanding payments due on your profile.