How to delete your FlyMenu account

About deleting your FlyMenu account

FlyMenu is a specialized digital menu platform designed for restaurants to modernize their dining experience. By allowing establishments to host menus via QR codes and digital interfaces, the platform tracks various restaurant operations, menu item popularity, and merchant-side user activity. Deleting your account is the only way to ensure that your establishment's historical menu data and merchant account details are no longer hosted on their servers.

Restaurant owners often choose to delete their FlyMenu account for several reasons related to their specific operational needs:

• Transitioning to a native point-of-sale (POS) menu integration that renders FlyMenu redundant.
• Consolidating digital assets after closing or rebranding an establishment.
• Seeking to minimize the digital footprint and exposure of proprietary menu pricing and item information.
• Addressing concerns regarding how customer interaction data with the digital menu is processed or shared by third-party services.

What happens to your data

When you initiate the deletion process for your FlyMenu merchant account, the service typically attempts to purge active records associated with your business. However, the extent of data removal often depends on the type of information processed. Generally, the following data types are handled by the platform:

• Business metadata (restaurant name, location, and contact information).
• Menu-specific content (item descriptions, pricing, photos, and allergen data).
• Merchant dashboard access logs and administrative account identifiers.
• Aggregated usage statistics (if applicable, regarding how often your menu was accessed by patrons).

Please note that while active merchant records may be scrubbed, FlyMenu may retain anonymized data for analytical purposes or business records required for tax or legal compliance. Because FlyMenu functions as a conduit for customer orders or views, residual log files may persist in secondary backups for a limited period after the primary account closure.

Privacy considerations

Using FlyMenu requires careful consideration of how your restaurant's digital traffic is handled. Since the service serves as a bridge between your patrons and your menu, it collects data on how menus are viewed. To enhance your restaurant's privacy posture:

• Audit the external scripts and tracking pixels embedded in your custom FlyMenu pages if you utilize premium customization tools.
• Ensure that any third-party marketing tools you have connected to your FlyMenu merchant dashboard are disconnected before requesting full account deletion.
• Review FlyMenu’s privacy policy for clauses regarding data sharing with advertising partners, as some menu platforms use this data to build consumer profiles.

Frequently Asked Questions

Will my customers still be able to access my menu after I delete my FlyMenu account?

No, deleting your merchant account will deactivate your unique digital menu link, making the page inaccessible to the public.

Can I export my menu data before closing my FlyMenu account?

Yes, it is highly recommended to export your menu descriptions, pricing lists, and media files from your dashboard before initiating the deletion process.

Does FlyMenu keep my bank details after I close the account?

FlyMenu typically follows standard financial data retention policies; while your merchant dashboard access will end, they may keep transaction records for legal auditing for a period defined by financial regulations.

What should I do if the support team does not respond to my deletion request?

If FlyMenu support is unresponsive, ensure your request was sent from the registered business email address and reference your merchant ID clearly to expedite the process.

Is account deletion the same as canceling a subscription?

Not necessarily. Ensure you have formally canceled any paid subscription tiers through your billing settings before requesting permanent account deletion to avoid future charges.

Can I restore my FlyMenu account once it is deleted?

Account deletion is usually permanent, meaning all menu configurations, historical settings, and account data will be permanently purged once the process is complete.