How to delete your Fixly account

About deleting your Fixly account

Fixly is a prominent Polish online marketplace that connects users with local service providers, ranging from contractors and renovation experts to cleaners and movers. By facilitating direct communication between service seekers and professionals, the platform acts as a bridge in the local gig economy, processing thousands of requests for repairs and home maintenance tasks daily.

Users often decide to delete their Fixly account when they have completed their home projects or if they are concerned about the long-term storage of their location data and interaction history. Removing your account is essential to stop receiving marketing communications and to ensure your past service requests are no longer associated with your active identity. Common motivations for deletion include:

• Minimizing the digital footprint of your home address and contact details shared with service providers.
• Opting out of Fixly's data-driven marketing and partner advertising ecosystem.
• Ending the storage of historical project quotes and service provider interaction logs.

What happens to your data

When you initiate the deletion of your Fixly account, the company is required to purge your personally identifiable information (PII) from their primary operational databases. However, because Fixly operates under Polish and EU regulations like GDPR, they may retain certain transactional records for tax, accounting, or legal compliance purposes for a specified period.

Data collected by Fixly during your tenure typically includes:

• User profile information: Name, email address, and phone number.
• Geographic data: Precise locations of service requests for contractors.
• Communication history: Messages exchanged with service providers through the Fixly interface.
• Service history: Details of jobs posted and bids received.

While your account may be deactivated, it is vital to contact their support team to confirm that your profile data is purged from their backup servers, as some systems maintain encrypted backups where personal data may persist for a limited time.

Privacy considerations

Using a marketplace like Fixly involves sharing sensitive information with third-party service providers who are not always governed by the same strict data policies as the platform itself. Privacy-conscious users should be aware that Fixly utilizes tracking cookies to monitor user activity for the purpose of personalized advertising and service recommendations.

To improve your privacy posture before or after deletion, consider the following steps:

• Revoke permissions for Fixly's mobile application in your phone's privacy settings before deleting the account.
• Request that Fixly deletes your user communication logs, not just the account itself, as these often contain sensitive project details.
• Use the 'Right to be Forgotten' under GDPR if you face difficulties in getting the support team to process your request.

Frequently Asked Questions

Does deleting the Fixly app also delete my account?

No, uninstalling the application only removes the software from your device. You must actively request account deletion or use the settings menu within the profile section to close your account.

Will my posted service requests disappear after account deletion?

Generally, your public-facing service requests will be removed from the marketplace to ensure your privacy, though some anonymous transactional logs might remain in internal records.

Can I recover my Fixly account after deletion?

Account deletion on Fixly is typically intended to be permanent. Once the database entry is purged, your service history and provider ratings cannot be recovered.

Does Fixly share my data with third-party contractors?

Yes, when you post a job, your contact information is often shared with interested professionals. Deleting your account prevents further sharing but does not necessarily retract information already held by contractors.

How long does Fixly take to process a deletion request?

While the timeframe can vary based on support volume, most requests sent via email should be acknowledged within a few business days under EU privacy compliance standards.

Is it mandatory to provide a reason for deleting my Fixly account?

While the support team may ask for feedback to improve their service, you are not legally required to provide a specific reason for exercising your right to account deletion.