How to delete your Firi account

About deleting your Firi account

Firi is a leading Norwegian cryptocurrency exchange that allows users to buy, sell, and store digital assets like Bitcoin and Ethereum. As a regulated financial entity, Firi handles sensitive personal identification data, transaction histories, and connection logs to bank accounts. Many users choose to close their accounts when migrating to hardware wallets, shifting investment strategies, or seeking to minimize their digital footprint within the fintech sector.

There are several reasons why users might initiate the deletion of their Firi data:

• Desire for increased financial privacy by removing KYC-verified profiles from exchange databases.
• Ceasing active crypto trading to move assets into cold storage away from centralized service providers.
• General security concerns regarding the storage of personal identity documents on exchange servers.

What happens to your data

When you request to delete your Firi account, the platform is bound by Norwegian and EU financial regulations, specifically the AML (Anti-Money Laundering) and KYC (Know Your Customer) directives. While your account access is terminated, Firi is legally required to retain certain financial records for a period of five years. Data collected by Firi typically includes:

• Full legal name and national identity number (Personnummer).
• Bank account details and transaction history logs.
• IP addresses and login timestamps.
• Government-issued identification documents provided during onboarding.

Upon successful closure, your active trading profile is deactivated and your public-facing information is removed from the active database. However, the internal audit logs required by financial regulators are archived in a secure, offline, or restricted-access environment.

Privacy considerations

Firi operates under strict GDPR guidelines, which grants users the right to request access to their data or request deletion where possible. However, the intersection of GDPR and financial record-keeping laws means your data does not vanish instantly upon request. To protect your privacy while using or leaving the platform, consider these steps:

• Ensure your bank statements do not contain redundant references to specific crypto trades if you are closing the account for tax privacy reasons.
• Download all your historical trade reports and tax documentation from the Firi dashboard before requesting account closure, as these will be inaccessible afterward.
• Opt out of marketing communications via your account settings before triggering the final closure request to ensure your email is removed from promotional lists.

Frequently Asked Questions

Can I delete my Firi account if I still have funds in my wallet?

No, you must liquidate all cryptocurrency holdings and withdraw your NOK balance to your linked bank account before customer support can process the closure.

Does Firi automatically delete my tax reporting data?

No, Firi is legally obligated to retain transaction data for tax and AML audit purposes, even after your account is closed.

Is it possible to reactivate a deleted Firi account?

Usually, a permanent closure request is irreversible. If you intend to return to crypto trading later, you would likely need to create a new account and re-verify your identity.

How long does it take for Firi to confirm account closure?

After contacting support, it typically takes a few business days for the internal verification team to audit your account status and confirm the closure.

Will my identity documents be deleted immediately?

Per financial regulations, your identification and KYC documents are retained for the duration required by law, typically five years, before being permanently purged.

Do I need to provide a reason for closing my Firi account?

While you are not strictly required to provide a reason, support staff may ask for feedback to improve their platform; providing a reason is entirely optional.