How to delete your Fimple account

About deleting your Fimple account

Fimple operates as a high-performance, cloud-native core banking platform designed specifically for the financial services industry. Unlike consumer applications, Fimple manages complex institutional ledger data, transaction records, and API-integrated financial workflows. Organizations typically choose to delete their Fimple account when transitioning to an alternative core banking system, undergoing a merger or acquisition, or completing a specific pilot program that no longer requires a live instance.

Because Fimple is built on a service-oriented architecture, "deleting an account" effectively means de-provisioning an entire banking environment. The process is critical to ensure that sensitive financial logs and customer-linked identifiers are purged according to compliance standards. Common reasons for initiating this process include:

• Strategic migration from Fimple to a different enterprise core banking architecture.
• Completion of a proof-of-concept phase that does not require long-term production storage.
• Consolidation of multiple organizational instances into a single master instance.
• Strict data sovereignty requirements that necessitate the removal of data from specific cloud availability zones.

What happens to your data

When you request the deletion of your Fimple instance, the company initiates a multi-layered data destruction process consistent with financial industry regulations. Because Fimple processes highly regulated financial data, the platform must adhere to strict retention schedules mandated by banking authorities. Types of data handled by Fimple include:

• Institutional ledger entries and historical transaction logs.
• User profile data for bank staff and administrators authorized to access the core.
• API keys and integration metadata for third-party financial services.
• Customer identifying information stored within the sandbox or production environment.
• Compliance reporting logs and audit trails generated by the core banking engine.

Upon deletion, Fimple is legally obligated to purge active production databases. However, portions of your data—specifically audit trails and transaction records—may be archived in secure, immutable backups for a set duration to satisfy regulatory "Right to Audit" laws. You should request a Certificate of Data Destruction from your account manager to verify that your organization's sensitive banking info has been wiped from their primary cloud servers.

Privacy considerations

Using a platform like Fimple involves high stakes regarding data privacy, as the platform acts as the "brain" of a financial institution. Unlike generic SaaS tools, Fimple handles PII (Personally Identifiable Information) and sensitive financial data that is subject to GDPR, KVKK, or local banking privacy laws. Key privacy tips for Fimple users include:

• Ensure all outbound API integrations are disconnected before deletion to prevent stale data transfers.
• Review your organization's Fimple Data Processing Agreement (DPA) to understand the specific timelines for data erasure.
• Export all core ledger data to a local, encrypted environment before confirming the deletion request.
• Audit your admin user logs to ensure no unauthorized accounts have been created prior to the decommissioning of the platform.

Frequently Asked Questions

Can I delete my Fimple account through the dashboard?

No, Fimple does not provide a self-service deletion button. Because the platform governs core banking operations, account deletion is a formal support ticket process managed by your assigned account team.

How long does the Fimple data removal process take?

Once a formal request is submitted, the timeframe depends on the size of your banking instance and local regulatory obligations. Typically, data erasure and instance de-provisioning are completed within 30 to 60 days.

Will Fimple keep my transaction history for regulatory reasons?

Yes, Fimple is required by international financial standards to retain certain audit trails and transaction logs for several years, even after you delete your active account.

Is it possible to pause a Fimple instance instead of deleting it?

Yes, if you are planning to return to the platform, speak with your account manager about suspension or archiving options instead of full deletion, which is irreversible.

Does Fimple provide a backup of my data before deletion?

Fimple encourages clients to perform their own data exports and backups as part of their decommissioning strategy to ensure business continuity and local compliance records.

Will my integrated third-party apps stop working immediately?

Yes, once your Fimple instance is deleted, all API tokens and connections to the core banking platform will be revoked, effectively breaking any third-party integrations.