How to delete your Evrotrust account

About deleting your Evrotrust account

Evrotrust is a specialized Bulgarian platform designed for remote identity verification and the issuance of qualified electronic signatures. By leveraging biometric facial recognition and AI-driven document scanning, the service enables users to sign legal documents digitally with the same weight as handwritten signatures under EU regulations like eIDAS. Because the platform acts as a Trust Service Provider (TSP), your account is deeply intertwined with high-level identity assets.

Users typically choose to delete their Evrotrust accounts when they no longer require remote digital signing capabilities or when they wish to consolidate their digital identity footprints. Deletion is often a security-conscious decision, particularly after a transaction is completed or if a user switches to a different certified trust service provider. Key reasons to delete your account include:

• Minimizing the risk of biometric data exposure.
• Removing active qualified certificates linked to your mobile device.
• Ending the storage of personal identity documents on their verification servers.

What happens to your data

When you request the deletion of your Evrotrust account, the platform must navigate complex legal requirements for Trust Service Providers. While your account and mobile application profile are deactivated, Evrotrust is legally obligated to retain certain records related to the qualified electronic signatures you have generated. This ensures that the legal validity of your past signatures remains verifiable for audits and judicial proceedings.

During the closure process, you can expect the following data types to be addressed:

• Biometric facial templates: These should be purged from their active recognition systems.
• Personal Identification Documents: Copies of passports or ID cards uploaded during registration are typically removed from active access.
• Transaction logs: Records of your signature history remain for compliance with EU regulatory frameworks.
• Qualified certificates: These may be formally revoked to prevent further unauthorized usage.

Privacy considerations

Using a platform that requires your physical identity documents necessitates a high degree of scrutiny. Evrotrust collects sensitive PII (Personally Identifiable Information), including high-resolution images of your government-issued ID and live biometric videos. Users should be aware that while these measures protect against fraud, they create a target for potential data breaches if not managed correctly.

To maximize your privacy while using or leaving the service, keep the following in mind:

• Request a data deletion confirmation in writing from their support team.
• Ensure all active digital signatures have been exported and saved independently before requesting deletion.
• Review your privacy settings to understand how Evrotrust shares audit trails with requesting parties.
• If you suspect your account has been compromised, notify their support team immediately to revoke any existing certificates before seeking total account removal.

Frequently Asked Questions

Is it possible to delete my Evrotrust account instantly via the app?

No, there is no self-service 'delete account' button within the Evrotrust mobile application. You must send a formal request to their support department to initiate the secure verification and deletion workflow.

Can I still verify my old signatures after deleting my account?

Yes, the legal validity of your qualified electronic signatures is tied to the certificate authority, not just your mobile app account. The integrity of your signed documents remains intact even after your user profile is removed from their active database.

What documentation is required to delete my account?

Evrotrust will likely require you to verify your identity through the same email associated with your account, and they may request a reference code or confirmation of your unique user ID to prevent unauthorized closure requests.

Does deleting my account delete my ID scans from their servers?

Yes, part of the standard closure request involves the removal of your uploaded identity documents from their active production storage, although some metadata may be kept for legal compliance as a Trust Service Provider.

How long does the account closure process take?

Because the process requires manual verification by their support staff to ensure you are the legitimate owner of the identity profile, it may take several business days to finalize the request.

Will I be notified once the deletion is complete?

Yes, once the support team has processed your request and finalized the removal of your account from their active services, they will typically send a confirmation email to the address registered on your profile.