How to delete your Dodo account

About deleting your Dodo account

Dodo is a merchant of record (MoR) platform headquartered in Bengaluru that simplifies international payment processing for digital businesses. By acting as the official seller of products, Dodo handles complex tax compliance, global currency conversion, and localized payment method integration on behalf of merchants. Because the platform manages sensitive financial transactions and cross-border customer information, it maintains deep visibility into your revenue streams and client purchase history.

Users often choose to delete their Dodo account when they pivot their business model, switch to a competitor that offers lower transaction fees, or decide to handle merchant of record responsibilities in-house. Deleting your account is a critical security step for merchants who are no longer actively using the platform to prevent unauthorized access to legacy financial records and historical transaction logs. Key reasons for account deletion include:

• Mitigating risk exposure by removing access to archived tax documentation.
• Reducing your digital footprint within the Indian fintech ecosystem.
• Consolidating business operations away from third-party payment infrastructure.

What happens to your data

When you request account deletion from Dodo, the company must balance your right to be forgotten with its legal obligations as a financial service provider. While you can request that they purge your merchant credentials, Dodo is generally required by law to retain certain transactional records for specific periods to comply with anti-money laundering (AML) and tax auditing regulations in India and other jurisdictions.

Types of data Dodo likely holds include:

• Full legal business entity details and tax identification numbers.
• Historical payout reports and banking coordinates.
• Customer purchase logs associated with your merchant ID.
• Integration keys and API configuration logs used for your storefront.

Privacy considerations

Operating as a merchant of record means Dodo processes high-stakes financial data. If you have concerns about how Dodo shares data with third-party payment processors or local authorities, permanent account deletion is the most effective way to ensure your inactive merchant profile is not exploited for data profiling.

Privacy tips for Dodo users:

• Before deleting, download all historical settlement reports for your own accounting needs.
• Explicitly state in your deletion email that you wish for all non-essential marketing and tracking data to be removed.
• Confirm receipt of your deletion request to ensure your account status changes from active to terminated.

Frequently Asked Questions

Does deleting my Dodo account remove my transaction history?

While Dodo will close your account, they are legally required to retain certain financial logs for tax auditing purposes, though this data is moved to a secure, restricted archive.

Can I reactivate my Dodo account after deletion?

Once the deletion process is finalized and your account is purged, you will likely need to go through the onboarding process again as a new merchant.

How long does Dodo take to process a deletion request?

As the process requires manual support intervention, you should generally expect a response within a few business days regarding the status of your account removal.

Should I export my data before requesting deletion?

Yes, you should download all your payout history and customer transaction logs, as you will lose all access to the Dodo dashboard once the account is deleted.

Will Dodo delete my data from their partner payment gateways?

Dodo primarily manages the merchant relationship; you should separately check if any specific payment methods you enabled through them require their own independent closure requests.

Is there an automated button to delete my Dodo account?

No, Dodo currently requires a direct email to their support team to verify your identity and ensure the integrity of the merchant account termination.