How to delete your DeNA account

About deleting your DeNA account

DeNA is a prominent Japanese gaming and mobile services provider, known for developing titles like Pokémon Masters EX and various social gaming platforms. By operating these services, DeNA collects extensive user data, ranging from in-game purchase histories and virtual currency logs to device identifiers and social interaction metrics within their game ecosystems. Many users choose to delete their DeNA accounts to limit their digital footprint, manage mobile storage, or simply move away from specific gaming titles that require constant data syncing.

Deciding to delete your DeNA account is a significant step that effectively terminates your access to the titles tied to that specific login. Reasons for removal often include:

• Desire to purge personal telemetry data and usage statistics collected across the DeNA gaming portfolio.
• Concerns regarding the cross-platform tracking and ad-targeting profiles linked to your DeNA ID.
• Consolidating gaming accounts or moving away from mobile games that have become inactive or intrusive.

What happens to your data

When you initiate a deletion request with DeNA, the company typically proceeds to purge the primary account information associated with your identity. However, DeNA often retains certain transaction logs for financial auditing purposes and compliance with Japanese consumer protection laws. Specific types of data DeNA handles include:

• In-game currency balances, character progress, and item acquisition histories.
• Account credentials and email addresses linked to the DeNA portal.
• Usage patterns, IP addresses, and hardware information used during gameplay.
• Records of customer support interactions and ticket history.

Important note: Deletion is usually irreversible. Once DeNA clears your account from their servers, you cannot recover your progress, rare items, or linked social progress in games like Pokémon Masters EX.

Privacy considerations

Using DeNA services involves participating in an ecosystem that relies on data analytics to enhance game difficulty and personalize in-game shop offers. Because DeNA often operates via integrated mobile SDKs, your activity can be shared with third-party advertising partners for behavioral profiling. To maintain your privacy:

• Regularly audit the permissions granted to DeNA apps on your smartphone (such as tracking and location access).
• Unlink third-party social media accounts from your DeNA ID before requesting deletion to ensure no residual data leakage occurs.
• Review the privacy policy within the specific mobile app to understand if they use 'interest-based' advertising features.

Frequently Asked Questions

Will deleting my DeNA account grant me a refund for in-game purchases?

No, deleting your account does not qualify you for a refund. All virtual currency and unspent purchases are forfeited upon account closure.

How long does it take for DeNA to process a deletion request?

Processing times vary, but users should typically expect a response via email within 7 to 14 business days after submitting a valid request.

Can I play my DeNA games as a guest instead of deleting my account?

Yes, if you wish to avoid linking data to a server-side profile, you can often play in 'Guest' mode, though your progress will be local only and subject to loss if you uninstall the app.

Is it possible to reactivate a DeNA account after deletion?

Generally, no. DeNA’s standard policy involves the permanent removal of your game data and account identifiers once the request is finalized.

Do I need to contact the game developer or DeNA directly?

Since DeNA acts as the primary service and infrastructure provider for their titles, you must contact DeNA support directly to ensure the account is removed from their centralized database.

Will my progress in Pokémon Masters EX be erased?

Yes, if your game data is tied to your DeNA account, deleting that account will result in the total loss of your Sync Pairs and progress.