How to delete your CodeShip account

About deleting your CodeShip account

CodeShip is a cloud-based continuous integration and continuous delivery (CI/CD) platform that automates software testing and deployment workflows. By integrating directly with source control platforms like GitHub, Bitbucket, and GitLab, CodeShip processes sensitive source code, environment variables, and deployment credentials to facilitate automated builds.

Users often choose to delete their CodeShip accounts for several service-specific reasons, such as transitioning to native CI/CD solutions like GitHub Actions, migrating away from the platform following its acquisition by CloudBees, or consolidating DevOps toolchains to reduce the risk surface of exposed build logs. Deleting your account ensures that your cached build artifacts and repository connection tokens are no longer accessible through the platform.

• Streamlining DevOps pipelines by removing legacy CI infrastructure.
• Mitigating security risks associated with storing environment secrets in build environments.
• Maintaining data hygiene by purging historical build logs and deployment configurations.

What happens to your data

When you initiate the deletion process, CodeShip moves to remove the configuration of your projects and the associated CI pipeline settings. However, it is critical to understand that CodeShip acts as a bridge between your cloud infrastructure and your repository providers. While account deletion triggers the removal of your active organization profile, certain data logs or system metadata may persist in back-end server backups as per standard cloud platform data retention policies.

• Build logs: Historical terminal outputs from your CI/CD pipelines.
• OAuth tokens: Permissions granted to CodeShip to access your connected GitHub/Bitbucket repositories.
• Environment variables: Sensitive strings and API keys stored for build-time injection.
• Artifacts: Temporary containers or deployment packages created during the build process.

Privacy considerations

Using a CI/CD service like CodeShip involves granting third-party access to your proprietary source code. Because CodeShip processes live code, any privacy misconfiguration—such as exposing build secrets in console output—can lead to unintended data leakage. To minimize your footprint, you should revoke third-party application access directly in your Git provider’s settings after account deletion.

• Audit your Git provider's authorized applications list to ensure the CodeShip OAuth token is revoked.
• Rotate any API keys or service account credentials that were previously stored in your CodeShip environment variables.
• Request a formal confirmation of data erasure from CodeShip support to ensure your organization’s audit trail is purged.

Frequently Asked Questions

Does deleting my CodeShip project automatically delete my repository on GitHub?

No, deleting a project in CodeShip only removes the pipeline configuration and history within the CodeShip interface; it does not touch your source code in your Git provider.

Can I recover my build history after deleting my organization?

No, once the organization is deleted and the support team finalizes the deactivation, all historical build logs and metrics become permanently inaccessible.

What happens to my environment variables once the account is deleted?

These variables are marked for deletion within the CodeShip database, but you should still rotate any credentials that were saved there as a security best practice.

Is it necessary to contact support to close a CodeShip account?

Yes, unlike standard SaaS platforms, the complete deactivation of a CodeShip organization requires administrative intervention to ensure all back-end project links are severed.

Will CodeShip keep my billing information after I close the account?

Your billing profile is handled by the underlying CloudBees platform; ensure you remove payment methods within your organization settings before requesting account closure.

How long does the account deletion process take?

Support requests are processed manually, so you should expect the final confirmation of your account deletion to occur within a few business days.