How to delete your Sollo account

About deleting your Sollo account

Sollo is a specialized Lithuanian fintech application designed to streamline personal finance through automated bill management, expense tracking, and subscription oversight. By connecting to various service providers, Sollo aggregates your recurring financial obligations into a single dashboard to prevent missed payments and help users optimize their monthly spending habits.

Users may decide to delete their Sollo account for several specific reasons, ranging from moving to a different region where the app's specific banking integrations are no longer relevant, to concerns regarding the consolidation of sensitive financial credentials within a single third-party application. Whether you are seeking to minimize your digital footprint or simply transitioning to a new financial management tool, removing your account ensures that your historical bill data and connection tokens are no longer accessible through the Sollo interface.

Reasons to consider deletion include:

• Moving to a jurisdiction outside of Sollo's current operational scope in Lithuania.
• A desire to disconnect third-party financial institutions from non-bank aggregators.
• Reducing the risk profile associated with storing recurring payment history in one location.

What happens to your data

When you initiate the deletion process, Sollo is obligated to terminate access to your connected financial accounts and remove the associated authentication tokens. While account deletion triggers the removal of your profile and historical bill data from their active database, Sollo may retain certain transactional records for a limited period to comply with Lithuanian financial regulations and anti-money laundering (AML) laws.

Specific data types processed by Sollo include:

• Bank account and credit card transaction metadata.
• Subscription service details and provider names.
• Push notification history for bill reminders.
• Contact information and account authentication credentials.

Once your request is processed, the link between the Sollo app and your linked financial institutions is severed, preventing further data synchronization.

Privacy considerations

Privacy is a critical concern for Sollo users because the application functions by parsing intimate details about your consumption habits and service subscriptions. Because Sollo acts as an intermediary, it processes sensitive data that could theoretically be used for analytical profiling or targeted marketing if not handled with strict data minimization policies.

Privacy tips for Sollo users:

• Regularly audit the list of connected services within the app to ensure only necessary accounts are linked.
• Revoke app access directly from your primary bank’s security settings if you stop using Sollo.
• Always request a formal confirmation email from support once your account deletion is complete.

Frequently Asked Questions

Does deleting the Sollo app delete my data?

No, uninstalling the app from your mobile device does not delete your account. You must explicitly choose the account deletion option in settings or contact support to erase your server-side data.

How long does it take for Sollo to remove my information?

Once a manual request is received or the in-app deletion process is triggered, data removal is typically processed within a standard 30-day window, subject to local regulatory requirements.

Will my bank accounts be affected after I delete my Sollo account?

Your bank accounts remain safe, but the active connection link used by Sollo to pull your transaction data will be revoked, stopping all further communication between the bank and the app.

Can I recover my data after deleting my Sollo account?

Account deletion is generally permanent. Once Sollo purges your records from their production databases, your history of bills and expenses cannot be recovered.

Does Sollo sell my financial data to third parties?

Sollo operates under strict European data protection standards (GDPR), which strictly limit the sale of personal financial data. You should review their current privacy policy to see how they manage anonymized analytical data.

What should I do if the delete button does not work?

If the in-app feature is unresponsive, immediately reach out to the Sollo support team via their official support email with a request for data erasure to ensure your "right to be forgotten" is honored.