How to delete your Ro account

About deleting your Ro account

Ro is a direct-to-patient healthcare company that offers telehealth consultations, diagnostic testing, and prescription delivery services for a variety of conditions, including sexual health, dermatology, and weight management. By centralizing medical consultations and pharmacy services into a single digital platform, Ro collects a significant amount of sensitive information.

Users often choose to delete their Ro accounts when they have finished a treatment cycle, wish to move their care to a primary care provider, or are concerned about the long-term storage of their digital health history. Because Ro operates as a healthcare entity, deleting your account is more complex than standard e-commerce platforms due to strict medical record-keeping laws.

Reasons users seek to delete their Ro data include:

• Transitioning to an in-person medical provider.
• Discontinuing recurring subscription services or medication deliveries.
• Reducing the digital footprint of sensitive health-related consultations.
• Avoiding the risk of potential data breaches involving personally identifiable health information (PHI).

What happens to your data

When you request account deletion from Ro, the company must balance your request against federal and state mandates like HIPAA. While Ro will deactivate your account and stop future marketing communications, they are legally required to retain medical records for a specific duration of time as defined by state law.

Data collected by Ro that is subject to these retention policies includes:

• Full legal name, date of birth, and contact details.
• Electronic health records (EHR) created during telehealth visits.
• Shipping addresses for prescription fulfillment.
• Payment history and insurance information if processed through the platform.
• Messaging logs between patients and healthcare providers.

Privacy considerations

Using a digital-first medical platform like Ro introduces unique privacy trade-offs. While Ro uses encryption to secure data, their business model involves third-party partnerships, including pharmacies and diagnostic labs, which requires the sharing of your PHI. Furthermore, like many health tech platforms, Ro may use cookies and tracking pixels for platform functionality and to analyze user behavior on their website.

Privacy tips for Ro users:

• Audit your notification settings to stop recurring marketing emails before initiating deletion.
• Request a copy of your medical records from Ro before closing the account to ensure continuity of care.
• Use a dedicated email address for health services to compartmentalize your digital life.
• Review the Ro privacy policy periodically to see if your data is being shared with research partners.

Frequently Asked Questions

Can I delete my Ro account via the app settings?

No, Ro does not currently offer a self-service "delete account" button within their mobile application due to the medical compliance requirements governing the storage of your health records.

Does deleting my account delete my medical history?

No. While your account access will be terminated, Ro is legally obligated to maintain your medical records for a period set by state and federal law, even after you close your account.

Will I still be charged if I delete my account?

If you have an active subscription, you should cancel your plan through the subscription management portal before requesting account deletion to ensure no further charges are processed.

How does Ro verify my identity for deletion?

Because they handle sensitive PHI, Ro’s customer support team will ask for specific identifying information to confirm your identity, ensuring that someone else cannot improperly request the closure of your account.

Can I export my data before deleting the account?

Yes, you should reach out to Ro's customer care to request a summary of your medical records and care history before proceeding with the permanent account closure process.

Is it possible to reactivate my account later?

Once a formal account deletion request is processed and your profile is purged from their active systems, you would likely need to create a new profile and undergo a new intake assessment if you chose to use Ro again in the future.