How to delete your MaxAB account

About deleting your MaxAB account

MaxAB is a specialized B2B e-commerce and distribution platform primarily operating in the MENA region, designed to bridge the gap between FMCG suppliers and small-to-medium retail outlets. By providing a digital supply chain solution, MaxAB tracks inventory levels, purchase history, and retail outlet ordering patterns, acting as a crucial intermediary for local grocery store owners and neighborhood shops.

Retailers often look to delete their MaxAB accounts when shifting to different wholesale suppliers, undergoing business restructuring, or consolidating their digital inventory management systems. Because MaxAB retains sensitive records of your business's purchasing power and supplier relationships, deletion is a necessary step to ensure that your proprietary commercial activity data is no longer processed by the platform. Reasons for account closure include:

• Discontinuation of retail operations or store closure.
• Switching to traditional brick-and-mortar procurement methods instead of app-based ordering.
• Concerns over the data-sharing agreements between the platform and large FMCG distributors.
• A desire to remove store-level financial history from the MaxAB digital ecosystem.

What happens to your data

When you request the termination of your MaxAB merchant account, the company typically transitions your account to an inactive status before processing final data removal. MaxAB handles sensitive business intelligence, which means that while personal contact information is often purged, transactional records related to tax and regulatory compliance may be retained for specific periods as mandated by local laws.

MaxAB collects several categories of data during your time as a merchant, including:

• Retailer outlet geographic location and business license documentation.
• Detailed history of FMCG goods purchased, including brands, quantities, and frequency of orders.
• Payment methods and credit/financing eligibility data managed through the app.
• Device identifiers and metadata generated during app usage.

Privacy considerations

Operating on a platform like MaxAB involves constant tracking of retail behavior, which allows the platform to build profiles on business trends and regional consumption habits. Protecting your store's commercial intelligence is vital in a competitive retail environment.

• Avoid using the same credentials on MaxAB that you use for sensitive financial banking portals.
• Review your store's privacy settings to understand if your purchase habits are being shared with third-party suppliers.
• Ensure all outstanding payments and pending deliveries are fully reconciled before initiating a deletion request to avoid legal disputes.
• Request a copy of your transaction history before closing your account for your own accounting records.

Frequently Asked Questions

Can I delete my MaxAB account through the mobile app?

No, there is currently no self-service 'delete account' button within the MaxAB merchant app. You must contact your account manager or the support team directly.

Does deleting my account remove my invoice history?

MaxAB may retain copies of invoices for a mandatory period to satisfy tax and financial auditing requirements, even after your account is closed.

Will closing my account impact my credit score?

If you have used MaxAB’s 'Buy Now, Pay Later' or credit facilities, ensure all debts are settled before deletion, as unpaid balances could be reported to credit bureaus.

Can I reactivate my account later if I change my mind?

Generally, deletion is permanent. If you decide to return to MaxAB, you will likely need to register a new account and provide your merchant documentation again.

How long does it take for MaxAB to process my deletion request?

Processing times vary, but you should expect the support team to confirm the closure once they have verified your identity and settled any pending administrative obligations.