How to delete your InfinitePay account

About deleting your InfinitePay account

InfinitePay is a fintech solution primarily focused on providing payment processing, card machines, and digital wallet services for small and medium-sized businesses. By centralizing sales data and financial transactions, InfinitePay handles sensitive business information, including tax IDs, bank account details, transaction history, and customer payment patterns.

Users may seek to delete their InfinitePay accounts for several specific reasons:

• Transitioning to a different merchant acquiring service or bank.
• Consolidating business financial tools to simplify accounting.
• Concerns regarding the long-term data security of proprietary sales data.
• Ceasing business operations that no longer require payment processing.

What happens to your data

When you request account termination with InfinitePay, the company generally initiates the purging of user-identifiable information from their active production databases. However, because InfinitePay operates within the heavily regulated financial sector, they are often legally mandated to retain specific records for tax and anti-money laundering (AML) compliance.

Types of data collected by InfinitePay include:

• Legal entity information and business registration documents.
• Full transaction history including timestamps, amounts, and merchant categories.
• Device identifiers and IP addresses captured during login sessions.
• Customer billing information processed through the InfinitePay gateway.
• Communication logs between the merchant and the support team.

Privacy considerations

Using a merchant services platform like InfinitePay involves significant data exposure. Because your account stores detailed insights into your revenue, the platform acts as a repository for your financial health. Understanding how InfinitePay handles this data is vital for your business privacy.

Privacy tips for InfinitePay users:

• Export your transaction history and tax reports before requesting deletion, as access is usually revoked immediately.
• Review the privacy policy specifically for clauses regarding the sharing of data with third-party credit bureaus or marketing partners.
• Disable any linked bank accounts or API integrations before submitting an account closure request to prevent orphaned data connections.
• Ensure all outstanding settlements are completed; an active balance or pending dispute can delay or block the account deletion process.

Frequently Asked Questions

Will deleting my InfinitePay account automatically cancel my hardware lease?

No, deleting your digital account does not automatically terminate hardware leasing agreements. You must contact InfinitePay support separately to settle or return leased card machines.

How long does it take for InfinitePay to process my deletion request?

While the UI might initiate the request instantly, manual requests sent via email can take several business days to verify, depending on your account status and outstanding settlements.

Can I recover my InfinitePay account after deletion?

Account deletion is generally permanent. Once the account is purged from the production system, all historical sales data and custom configurations are permanently lost.

Does InfinitePay keep my transaction data for tax purposes after I close my account?

Yes, InfinitePay is required by financial regulations to store historical transaction data for a specific period, usually several years, even if your account is closed.

What if I have pending disputes or chargebacks on my account?

InfinitePay will typically refuse to delete an account that has open disputes or chargebacks, as these represent unresolved financial obligations between you and your customers.