How to delete your HyperPay account

About deleting your HyperPay account

HyperPay functions as a comprehensive B2B payment gateway designed to aggregate multiple payment methods, including credit cards, digital wallets, and local banking solutions, into a single integrated platform. Businesses utilize HyperPay to manage complex transactional flows, currency conversions, and secure checkout experiences for their global customer base. Because HyperPay serves as a financial intermediary, it manages sensitive fiscal data, merchant records, and settlement logs that are subject to strict regulatory oversight.

Organizations may choose to delete their HyperPay account for several reasons related to financial infrastructure and data security:

• Migration to an alternative payment provider with lower processing fees or different regional support.
• Business restructuring or the termination of online merchant operations.
• A strategic shift to reduce third-party data dependencies and maintain tighter control over customer payment information.
• Addressing concerns regarding the long-term storage of proprietary financial transaction logs by external gateways.

What happens to your data

When you initiate the deletion process, HyperPay is required by financial regulations (such as anti-money laundering and tax laws) to retain certain historical transaction records, even after an account is closed. While your merchant dashboard access and public payment links are deactivated, HyperPay typically keeps the following data points in their secured archives:

• Historical transaction ledgers and settlement reports.
• Compliance documentation provided during the merchant onboarding phase.
• Identity verification records of the authorized account representatives.
• Audit trails required for potential financial investigations or tax reporting.

Personal data, such as internal dashboard preferences, custom API keys, and temporary cache data, is generally purged from active production systems following the successful termination of your service agreement.

Privacy considerations

Using HyperPay involves sharing extensive data between your business, the gateway, and various financial institutions. Because HyperPay tracks transaction patterns to prevent fraud and manage risk, they maintain a detailed profile of your business operations. To enhance your privacy while using or closing your account:

• Before closing, export all historical CSV settlement reports, as these will be inaccessible once your account is deleted.
• Revoke all API credentials and Webhooks associated with your account in the developer settings to prevent unauthorized call attempts.
• Ensure that all final refunds and pending settlements are reconciled, as pending financial liabilities can delay the closure process.
• Contact HyperPay support specifically to request an updated Data Processing Agreement (DPA) status for your closed entity.

Frequently Asked Questions

Can I delete my HyperPay account if I have active settlements pending?

No, you must wait for all pending settlements to be deposited into your bank account before the support team can finalize the termination of your service agreement.

Is the deletion of my HyperPay account permanent?

Yes, once the support team executes the account closure, your access to the merchant dashboard is permanently removed and cannot be recovered.

Will HyperPay automatically delete my transaction history?

No, due to mandatory record-keeping regulations, HyperPay is required to retain financial transaction records for a specific period as defined by regional fiscal laws.

Who is authorized to request the deletion of a HyperPay business account?

Only the primary account holder or a formally authorized business representative can initiate the account termination via the registered support email address.

Does deleting my account stop future recurring charges?

Yes, once the account is closed, all active subscription plans and recurring payment mandates processed through the HyperPay gateway will be automatically voided.

How long does the HyperPay account deletion process take?

While the request is initiated immediately upon your email contact, the administrative closure typically concludes within a few business days depending on the current backlog of the support team.