How to delete your Fixrate account
Deletion instructions
Last verified: 10/18/2026To delete your Fixrate account, you must contact their customer support team directly, as they require manual verification for security purposes. Compose an email requesting the permanent closure of your account and include your registered account details to facilitate the process. This manual verification step ensures that your corporate deposit data remains secure during the deletion request.
About deleting your Fixrate account
Fixrate operates as a specialized Nordic marketplace designed for corporate deposits, acting as an intermediary between companies with excess liquidity and banks seeking funding. Because the platform manages sensitive corporate financial data and high-value transactions, the user account is inherently tied to banking credentials and business identity verification documents.
Users often choose to delete their Fixrate account if their business structure changes, if they have completed their term-deposit strategy, or if they are migrating to alternative treasury management solutions. Deletion is a critical step for corporate compliance, ensuring that sensitive data related to your company's fiscal strategy is no longer accessible through a third-party marketplace.
- Liquidity management: Managing deposits across multiple Nordic banks.
- Corporate compliance: Ensuring your entity's financial data is purged once a partnership or tool is no longer in use.
- Security footprint: Reducing the number of platforms holding your corporate banking and KYC documentation.
What happens to your data
When you request the deletion of your Fixrate account, the support team initiates a manual review to ensure no active deposits or pending interest payments remain. While your profile and preferences are removed from the active database, Fixrate, like many financial institutions in the EEA, is bound by AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
- Retained data: Identity verification records, transaction histories, and signed agreements may be stored for 5-10 years to comply with financial auditing laws.
- Removed data: Marketing communication profiles, active login credentials, and real-time treasury management dashboard configurations are purged.
- Backup policies: Data may persist in encrypted off-site backups for a set duration before permanent destruction occurs, in line with their security policies.
Privacy considerations
As a financial services marketplace, Fixrate deals with data that is strictly regulated under GDPR. Because the service acts as a broker for deposits, your data is shared with various participating Nordic banks. When you delete your account, you are effectively severing the digital link between these banking partners and your account dashboard. To maximize your privacy, ensure you have downloaded all relevant interest reports and tax documents before initiating the deletion, as accessing them after your account is closed may require further support requests.
- Audit trail: Verify that all deposit certificates are saved locally as these will be inaccessible post-deletion.
- Communication preferences: Explicitly request to be removed from all marketing databases during your account closure email.
- Third-party linkages: Revoke any API or SSO permissions if you connected your Fixrate profile to external treasury software.
Frequently Asked Questions
Is it possible to delete my Fixrate account automatically through the dashboard?
No, Fixrate does not provide a self-service deletion button. You must contact their support team via email to undergo a manual verification process for security reasons.
Will my deposit history be erased forever?
While your user dashboard will be closed, Fixrate is legally obligated to store transaction records for a specific period to satisfy financial regulations and audits.
What should I include in my email to support?
To expedite the process, include your full registered business name, the email address associated with the account, and a clear request for permanent account closure.
Can I reactivate my account later?
Once an account is formally deleted, you will likely need to undergo the onboarding and KYC process from scratch if you decide to use the platform again in the future.
How long does it take for Fixrate to delete my data?
Manual verification can take several business days, and the actual removal of data from active production databases generally occurs within a reasonable timeframe mandated by GDPR.
Will my banking partners know my account is deleted?
Yes, by deleting your account, Fixrate will terminate the interface between your company profile and the specific banks you were interacting with through their marketplace.