How to delete your eDreams account

About deleting your eDreams account

eDreams is one of Europe's largest online travel agencies, aggregating millions of flights, hotels, and car rental options into a single booking interface. By creating an account, users entrust the platform with significant amounts of sensitive personal information, ranging from passport details and Frequent Flyer numbers to historical travel patterns and credit card tokens used for rapid booking.

Deciding to delete your eDreams account often stems from a desire to reclaim digital privacy or simply to declutter your online footprint after a trip. Reasons for deletion specific to the eDreams ecosystem include:

• Desire to stop receiving targeted travel marketing emails and personalised holiday suggestions.
• Concerns regarding the cross-platform tracking eDreams employs to monitor search behaviour across their flight and hotel modules.
• A preference to stop storing passenger document data on third-party servers after booking a vacation.
• Simplifying your account management if you have switched to booking directly with airlines for better support.

What happens to your data

When you initiate an account deletion request with eDreams, the company is required under GDPR and other international privacy regulations to restrict the processing of your personal information. However, eDreams typically retains data for accounting, legal, and fraud prevention purposes, meaning some records may persist even after the account closure.

• Profile information: Your name, email, and telephone number linked to your account.
• Booking history: Flight and hotel reservation logs are often kept for tax and legal compliance.
• Payment details: While eDreams generally tokenises credit card information, transaction records remain in their financial systems.
• Usage logs: Device identifiers and IP address data collected while searching for cheap flights.
• Communication records: Any previous support tickets or emails exchanged with their customer service centre.

Privacy considerations

eDreams, like many large-scale travel aggregators, uses sophisticated tracking technology to influence your purchasing decisions. Their business model relies heavily on retargeting ads, which follow you across the web once you have searched for a specific route on their site. To maintain your privacy, it is essential to request the total erasure of your profile and consider clearing your browser cookies after the request is processed.

• Disable personalised advertising within your eDreams profile settings before submitting a deletion request.
• Opt out of newsletters and marketing communications to stop the flow of promotional data.
• Be aware that booking a flight as a 'guest' in the future will create new records, even if your main account is deleted.
• Request a Data Subject Access Request (DSAR) before deletion to see exactly what information eDreams holds on you.

Frequently Asked Questions

Will deleting my eDreams account cancel my upcoming flights?

No, deleting your account is a separate administrative process from your active bookings. Your flights will remain in the airline's system, but you will lose the ability to manage your booking through the eDreams portal.

Can I recover my eDreams account once it is deleted?

Typically, the deletion process is permanent. Once your account and associated personal data are scrubbed from their servers, you will need to register as a new user if you wish to use the service again.

How long does it take for eDreams to process a deletion request?

Under GDPR guidelines, eDreams is generally required to respond to and process your request within 30 days, although simple account closures can often be handled much faster by their support team.

Do I need to provide a reason for deleting my eDreams account?

You are not legally required to provide a specific reason for exercising your right to be forgotten. Simply stating that you wish to close your account and delete your personal data is sufficient for their privacy department.

What happens to my 'Prime' membership if I delete my account?

If you have an active eDreams Prime membership, you should cancel the subscription in your account settings prior to requesting a full account deletion to ensure that future billing cycles are halted correctly.

Will deleting my account remove my passport information?

eDreams stores this for the purpose of pre-filling passenger details. Upon account deletion, they are obliged to remove this sensitive data, though it may persist in archived booking backups for a limited period as required by aviation security regulations.