How to delete your Conta Simples account

About deleting your Conta Simples account

Conta Simples is a specialized Brazilian fintech platform designed to provide corporate accounts, credit cards, and expense management tools tailored specifically for small and medium-sized enterprises (SMEs). Unlike standard retail banking, Conta Simples integrates multi-user access, real-time expense tracking, and custom card limits, which often requires them to process sensitive corporate financial data and identify individual team members under strict compliance regulations.

Users often choose to delete their Conta Simples account for reasons specific to their corporate lifecycle, such as business consolidation, changing financial management software, or shifting to a traditional bank with broader credit offerings. Deleting your account is the only way to ensure that your corporate card history, spending logs, and multi-user access profiles are no longer accessible through the platform's infrastructure.

• Streamlining business finances to reduce redundant subscriptions.
• Transitioning to a new corporate banking provider for better credit terms.
• Protecting sensitive employee expense data from long-term platform storage.

What happens to your data

When you initiate account closure with Conta Simples, the platform is legally obligated to adhere to Brazilian financial regulations, such as the Central Bank of Brazil's mandates and the LGPD (Lei Geral de Proteção de Dados). While you can request the deletion of non-essential profile data, Conta Simples typically retains transaction records for a period required by tax and anti-money laundering (AML) laws.

• Corporate Identity Data: Business registration numbers, tax IDs, and partner details.
• Transaction History: Records of all card swipes, transfers, and bill payments.
• User Access Data: Logs of which employees accessed the dashboard and when.
• Support History: Previous communication logs and tickets submitted via the support dashboard.

Privacy considerations

Using a corporate fintech like Conta Simples means that your team's spending behavior is centralized. Privacy-conscious businesses should be aware that while Conta Simples secures data, the nature of corporate finance tracking involves detailed logging of business expenses that may be shared with credit bureaus or tax authorities.

• Audit your expense categories regularly to ensure no sensitive personal data is being mistakenly attached to business transactions.
• Use the 'Delete' option in the settings, but follow up via email to request a Data Processing Agreement (DPA) termination if applicable.
• Always download your financial statements (CSV/PDF) before requesting account closure to ensure you maintain a backup for tax audits.

Frequently Asked Questions

Can I delete my Conta Simples account if I have an outstanding credit card balance?

No, Conta Simples requires all outstanding debts and credit balances to be cleared before the account closure process can be finalized.

Does Conta Simples automatically delete my financial statements upon account closure?

No, you should download all your transaction history and statements before submitting your request, as access to the dashboard is revoked upon closure.

Is the deletion process for Conta Simples instant?

No, because it is a regulated financial service, there is often a review period to verify that no pending transactions or legal holds exist on the account.

Can I recover my data after deleting the Conta Simples account?

Once the account is permanently deleted in accordance with LGPD, recovery is typically not possible, so ensure all tax documents are archived externally.

Will deleting my Conta Simples account affect my credit score?

Closing a business credit account may impact your business credit profile, but it generally does not impact personal credit scores unless the account was personally guaranteed.